Sr Director, ARR Transformation and Customer Success
About The Position
Honeywell Technologies is hiring a Sr. Director, ARR Transformation and Customer Success. Lead Process Automation’s Software transformation from a traditional software and project business into a subscription-led, customer value enterprise. This role will own the strategy, commercialization, and execution required to transform the global software installed base into a connected ecosystem that continuously delivers measurable customer outcomes through software, data, and services. The role is accountable for accelerating Annual Recurring Revenue (ARR) growth by converting perpetual customers to subscription models, connecting customer operations through Digital Prime, and building a world-class Customer Success organization that maximizes adoption, retention, expansion, and lifetime value. Success in this role will redefine the relationship between Honeywell and its customers—from selling software once to delivering operational outcomes throughout the asset lifecycle.
Requirements
- Experience in leading software transformation from traditional to subscription-led models.
- Proven ability to develop and execute strategy for commercialization.
- Experience in transforming a global software installed base into a connected ecosystem.
- Demonstrated success in accelerating Annual Recurring Revenue (ARR) growth.
- Experience in converting perpetual customers to subscription models.
- Experience in connecting customer operations through digital platforms.
- Experience in building and leading world-class Customer Success organizations.
- Ability to maximize customer adoption, retention, expansion, and lifetime value.
- Understanding of delivering operational outcomes throughout the asset lifecycle.
Responsibilities
- Lead Process Automation’s Software transformation from a traditional software and project business into a subscription-led, customer value enterprise.
- Own the strategy, commercialization, and execution required to transform the global software installed base into a connected ecosystem that continuously delivers measurable customer outcomes through software, data, and services.
- Accelerate Annual Recurring Revenue (ARR) growth by converting perpetual customers to subscription models.
- Connect customer operations through Digital Prime.
- Build a world-class Customer Success organization that maximizes adoption, retention, expansion, and lifetime value.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
