Sr. Director Analyst, Retail Supply Chain Strategy

Gartner•Irving, TX

4d•Hybrid

About The Position

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. As a thought leader in Retail Supply Chain, you will advise Retail CSCOs by forecasting industry trends, advising them on end-to-end supply chain impacts, and enabling sales and service partners to understand and meet Retail-specific needs. You will help Retail executives develop end‑to‑end supply chain strategies, lead AI and digital supply chain transformations, and connect near‑term operational improvements with longer‑term shifts across the industry.

Requirements

Bachelor's degree or equivalent experience; Graduate degree preferred
12+ years of relevant field or industry experience
Retail Supply Chain Expertise: Deep understanding across core retail supply chain domains, including warehouse and logistics automation and operations, demand forecasting and store replenishment, inventory strategy and in‑stock performance, and omnichannel network design.
End-to-End Supply Chain Strategy: Experience defining and executing end‑to‑end retail supply chain strategies to deliver customer value at scale.
AI and Digital Transformation: Experience leading or advising AI‑enabled and digital transformation initiatives within a retail supply chain environment.
Proven capability to anticipate industry trends and emerging disruptions, challenge conventional thinking, and translate forward‑looking insights into compelling points of view for senior leaders.
Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
Demonstrate excellence in research and writing ability
Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
Strong communication skills - able to explain complex concepts concisely and simply
Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
Strong business and financial acumen
Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
Learning agile and adept with navigating highly matrixed environments
Ability to represent Gartner's research methodology and strategies effectively at all levels
Willingness and ability to travel up to 25% (where applicable)

Responsibilities

Create innovative, thought provoking, and highly leveraged “must-have insights” content for Retail CSCOs
Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
Demonstrate thought leadership in establishing Insights positions across a team of analysts
Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
Research, analyze and predict market trends and shifts in Retail supply chains to provide clients and vendors with actionable insights
Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
Support BTI and Sales: Provide sales support serving as voice of Retail CSCOs to help Insights teams create retail-relevant content and to drive engagement with clients to make progress against their critical priorities to grow their business
Provide high quality and timely content peer review
Build credibility as a Retail industry expert to represent Gartner insights, methodology and strategy
Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
Be a mentor and a coach by supporting more junior team members
Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions