Sr. Director, AI Product Implementation & Services Leader - Evinova

AstraZeneca • Gaithersburg, MD

8d • Onsite

About The Position

Evinova enables global life sciences to accelerate better health outcomes through innovative digital health solutions for clinical research. Evinova is a distinct business within the AstraZeneca group, advancing digital transformation across clinical trials, hospital operations, and patient treatment landscapes. The role is on the leading edge of implementing agentic AI at scale in life sciences and seeks an experienced customer implementation leader for its AI products and solutions. The Evinova AI Product Implementation Leader is responsible for building and leading the Professional Services organization that deploys Evinova's AI-native clinical trial platform, including its Study Designer, Study Document Assistant, and AI Document Authoring products, across a portfolio of the world's largest pharmaceutical companies and CROs. This is a foundational and exciting leadership role that combines organization building, hands-on customer delivery, and commercial ownership. The leader will recruit and scale a global professional services team, lead strategic implementations, develop a scalable delivery methodology, and own the professional services P&L. Success requires a rare combination of clinical development domain fluency, AI product deployment experience, enterprise consulting leadership, and the entrepreneurial drive to define a new AI-first implementation methodology as Evinova scales. This role is for individuals who have successfully led implementation of cloud-first SaaS software across life sciences and are embracing the next wave of innovation with AI.

Requirements

• Bachelors Degree, preferably in life sciences, or equivalent combination of education and enterprise leadership experience
• Six Sigma, PMP, or SAFe certifications valued
• 10+ years experience building or scaling AI/ML-enabled professional services practices from the ground up, including defining new service lines, pricing models, and delivery frameworks in emerging technology categories
• Track record of P&L ownership for a professional services business unit generating $10M+ in annual revenue, with demonstrated ability to achieve and sustain 40%+ gross margins
• Established executive relationships at target pharmaceutical companies and CROs with a demonstrated ability to leverage these networks to accelerate sales cycles and implementation adoption
• Deep knowledge of clinical development and clinical operations organizations and business processes
• Knowledge of ICH E6 R3 Good Clinical Practice, FDA 21 CFR part 11, EU GDPR, EU AI Act, China Generative AI Measures
• Proven track record of teamwork in a cross functional setting with internal as well as external partners
• Ability to challenge the status quo, lead through a vision, take ownership and hold self and others accountable
• Demonstrated ability to flexibly adapt to rapidly evolving product market positioning and feature roadmaps.
• Well-developed Senior Stakeholder management skill with together with proven problem-solving, collaboration and interpersonal leadership skills
• Excellent written and verbal communication skills, with the ability to deal with ambiguity and create clarity.
• Proven track record of building, scaling, and leading teams of 25-50+ people across multiple geographies, with direct experience managing blended onshore/offshore delivery models.
• Passion for Customers, representing the needs of multiple customers in decision making and experience driving continuous improvement through a quantified, metrics-based approach.
• Willingness and ability to travel up to 30% globally, including to customer sites across the US, EU, and Asia

Nice To Haves

• MBA is preferred coupled with prior experience implementing leading life sciences software products such as Veeva, Medidata, Oracle, and Salesforce
• Hands-on experience implementing or governing CDISC standards (CDASH, SDTM, ADaM) and USDM (Unified Study Definitions Model) in clinical data management or regulatory submission workflows

Responsibilities

• Define and execute the vision for Evinova's customer implementation practice, establishing the operating model, methodology, and organizational structure to deploy established rapidly evolving sponsor-facing AI products (Study Designer, Study Document Assistant, and AI Document Authoring) across a portfolio of top-tier pharma and CRO customers.
• Translate Evinova's product strategy into a services delivery capability that accelerates customer time-to-value and drives platform adoption.
• Own end-to-end accountability for the successful deployment of Evinova's AI-native platform across all customer engagements, from initial scoping through go-live and sustained value realization.
• Serve as the senior-most Delivery sponsor for strategic accounts, maintaining trusted advisor relationships with key customer leadership and ensuring an industry-leading experience for implementation of Evinova’s products.
• Lead the configuration and deployment of agentic AI capabilities within regulated pharma environments, ensuring that AI and data governance, validation protocols, and human-in-the-loop review processes meet the compliance expectations of global pharmaceutical companies and relevant regulatory authorities (FDA, EMA, PMDA).
• Build, lead, and scale a high-performing globally-distributed team of implementation professionals with a value delivery model spanning North America, Europe and Asia.
• Recruit and develop professionals who combine clinical development domain expertise with AI and software implementation skills and business change management.
• Codify a repeatable implementation methodology and build reusable accelerators (configuration templates, integration blueprints, validation frameworks, training programs) that enable the organization to scale through process discipline rather than headcount alone.
• Pioneer AI-first implementation approaches that leverage agentic AI to compress traditional deployment timelines, continuously evaluating where AI can automate or augment manual configuration, testing, and training activities.
• Actively participate in the broader life sciences software and services ecosystem, investing time in commercial/go-to-market partnerships and supporting customers in fostering vendor collaboration across its existing portfolio of solutions.
• Own the professional services P&L, driving target-based gross margins through disciplined global resource management.
• Partner with Sales on engagement scoping, pricing strategy, and SOW development.
• Identify and convert expansion opportunities within existing accounts.
• Serve as the primary feedback channel from customer implementations into Product, Engineering, and AI teams, shaping platform roadmap priorities based on real-world deployment learnings.
• Partner with Marketing on customer references and thought leadership.
• Develop a comprehensive customer support model and operate in alignment with Evinova’s existing global 24x7 customer support center.

Benefits

• Qualified retirement programs
• Paid time off (i.e., vacation, holiday, and leaves)
• Health coverage
• Dental coverage
• Vision coverage
• Eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Director