Sr. Director, Account Operations

Prodege•Washington, DC

1d•$125,000 - $157,000•Remote

About The Position

The Sr. Director, Account Operations is responsible for leading a centralized bid support and proposal function within Revenue Operations, ensuring high quality, timely, and consistent responses across all client requests and opportunities. The role provides oversight and coordination for complex and high value opportunities, supporting deal strategy, aligning stakeholders, and ensuring proposals are positioned for success. It also drives standardization, efficiency, and broader account operations processes, including onboarding and transition into delivery, while applying strategic judgment to improve win rates and focus on the highest value opportunities. Prodege: A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Blackstone in Q1 2026, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences. As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!

Requirements

10+ years of experience in bid support, sales support, project coordination, or a related function
Experience leading or managing teams across multiple groups or regions
Strong organizational and time management skills with ability to manage multiple bids and competing priorities
Excellent verbal and written communication skills with ability to coordinate across cross functional teams
Ability to assess requirements, validate inputs, and ensure accuracy and completeness of bid responses
Strong attention to detail and commitment to high quality work
Problem solving skills with ability to identify risks, escalate issues, and support resolution
Experience working with CRM systems and maintaining accurate data and reporting
Fluency with AI tools and demonstrated ability to use AI to optimize workflows, improve quality, and reduce manual effort

Nice To Haves

Bachelor’s degree in Business Administration, Marketing, or related field
Experience in bid preparation, client support, or project management
Familiarity with international research and fieldwork practices
Experience working in global operations environments
Experience implementing automation or workflow optimization tools
Experience with proposal management platforms or content libraries
Experience partnering with Product and Technology teams to improve tools and processes

Responsibilities

Oversee end-to-end bid and proposal support across all client requests, ensuring high quality, accurate, and timely responses across Agency, Brand, and Complex bids
Ensure all bids and proposals are supported by accurate inputs and feasibility assessments, coordinating with relevant teams to validate approach and requirements
Lead and manage onshore and offshore teams, ensuring clear roles, strong coordination, and consistent performance across all groups
Partner with Sales, Delivery, Operations, Product, and Technology teams to support opportunity development, align stakeholders, and contribute to deal strategy for complex and high value opportunities
Drive standardization, efficiency, and automation across bid and proposal processes, while ensuring accurate tracking of bid and proposal activity in CRM systems and monitoring performance metrics, including win rates, to improve outcomes
Oversee the daily flow of bids and proposal requests across Agency, Brand, and Complex teams, ensuring timely assignment, prioritization, and completion
Review bid and proposal responses for quality, accuracy, and completeness, ensuring alignment with client requirements and internal standards
Support proposal development beyond bids, ensuring consistency, quality, and alignment across all client-facing materials
Act as an escalation point for complex, high priority, or non standard opportunities, providing guidance to ensure appropriate responses
Coordinate with Sales, Delivery, Operations, Product, and Technology teams to gather required inputs, clarify scope, and align on timelines for each opportunity
Support teams in evaluating feasibility by validating sample availability, methodology, and operational requirements with relevant stakeholders
Collaborate with cross functional global operations, technology, and product teams to develop and execute project plans, defining scope, schedule, deliverables, resources, and budget
Lead and manage onshore and offshore bid support teams, ensuring clear roles, strong coordination, and consistent performance
Monitor workload, turnaround times, and resource allocation across teams, adjusting priorities to meet business needs
Provide ongoing coaching and feedback to team members to improve performance and maintain quality standards
Partner with team leads to support hiring, onboarding, and training of new team members
Partner with teams cross functionally to support opportunity development and align stakeholders across the bid and proposal process
Support deal strategy for complex and high value opportunities by providing guidance on approach, structure, and positioning
Setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
Headcount forecasting, job descriptions, recruiting/hiring, termination
Ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
Ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
Proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride