Sr Director Operations
About The Position
This Sr Director of Operations position focuses on delivering exceptional client service while overseeing comprehensive facility operations at a large-scale airport facility. In consultation and collaboration with senior leadership, you'll oversee the operation, staffing, performance and development of the on-site facility management team. As a Leader within the region, this position leads and drives the annual strategy, planning, budgeting and reporting. You'll serve as the primary client interface, ensuring seamless service delivery through strategic relationship management, vendor coordination, and operational excellence. The role encompasses managing environmental and safety programs, developing budgets, and leading both internal teams and external suppliers to achieve key performance indicators and service level agreements.
Requirements
- Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
- Minimum 7 years of facility management experience including knowledge of building systems, mechanical/electrical systems, architectural maintenance, and instrumentation/automation
- Proficiency in Microsoft Office Suite programs (Word, Excel, PowerPoint, etc.)
- Strong organizational and management skills with ability to multitask and work both independently and in teams
- Excellent interpersonal, supervisory, and customer service skills in a dynamic work environment
- Outstanding business writing and verbal communication abilities with strong analytical skills
- Detail-oriented approach with proven success working with subcontractors/vendors on mutual safety objectives
- Must be a resident of Atlanta, GA at the time of position start date.
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- MBA degree
- 7+ years of relevant facility management experience
Responsibilities
- Oversee the operation, staffing, performance and development of the on-site facility management team.
- Lead and drive the annual strategy, planning, budgeting and reporting.
- Serve as the primary client interface, ensuring seamless service delivery through strategic relationship management, vendor coordination, and operational excellence.
- Manage environmental and safety programs.
- Develop budgets.
- Lead both internal teams and external suppliers to achieve key performance indicators and service level agreements.
- Maintain client satisfaction through responsive leadership and creative problem-solving.
- Conduct quality assurance audits.
- Foster a safety-first culture.
- Coordinate with vendors and suppliers on performance goals and contract negotiations.
- Provide clear expectations and performance feedback while mentoring team members.
- Lead strategic planning initiatives and collaborate with senior leadership on regional operations.
- Perform executive reporting duties.
- Conduct budget variance analysis.
- Oversee capital/expense budgets.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
