Sr Dir Software Engineering

UKG•,

4d•$214,400 - $305,550

About The Position

UKG is seeking a Senior Director of Engineering to lead the strategy, architecture, engineering, and operations of its Go-to-Market (GTM) platforms. The role partners with Sales, Marketing, Business Development, Renewals, Finance, Product, and technology teams to modernize systems and experiences supporting the customer and revenue lifecycle. It oversees a portfolio of business-critical platforms and integrations, connecting business priorities to secure, reliable, and scalable technology, and advances AI-enabled GTM experiences through initiatives such as Project Nova. The portfolio includes platforms such as Salesforce, Clari, and Eloqua, along with the integrations, automation, and data services connecting them. The leader will set the multi-year engineering roadmap, guide platform development and operations, improve the lead-to-cash experience, establish standards and governance, and drive appropriate AI and automation adoption. The role also builds and develops an engineering organization, manages vendors and budgets, and uses platform health and business outcome measures to guide investment decisions.

Requirements

12+ years of progressive leadership experience across GTM platforms, sales engagement, customer experience, or marketing applications within enterprise SaaS or technology organizations.
Experience leading in a global or highly matrixed organization, with a record of influencing outcomes across functions, geographies, and organizational boundaries.
Strong operational and analytical acumen, including the ability to use data to identify performance drivers, make sound tradeoffs, and communicate a clear, actionable point of view.
Demonstrated success leading transformational initiatives and engaging senior stakeholders in complex situations.
Strong executive presence and written and verbal communication skills, with the ability to influence VP-level and senior cross-functional leaders.
Demonstrated ability to develop leaders, set high standards, address performance issues decisively, and build an engaged, accountable culture.

Nice To Haves

Experience at the Senior Director level, or with equivalent scope, including at least three years in a senior director role; alternatively, at least five years of director-level leadership managing comparably large and complex engineering initiatives.
Experience in HCM, payroll, time and labor, workforce management, or a similarly complex enterprise SaaS domain.
Experience managing or closely partnering with third-party support providers or outsourcing partners.
Demonstrated success leading adoption of AI-enabled capabilities, such as Agentforce, knowledge retrieval, sales insights, quality automation, or coaching tools.
Experience with marketing platforms, CRM, CPQ, operational dashboards, and sales experience measurement.
Experience applying continuous improvement methods such as Lean, Six Sigma, Kaizen, ITIL, or equivalent practices.
Bachelor’s degree or equivalent practical experience.

Responsibilities

Set the engineering strategy and multi-year roadmap for GTM platforms, aligning investments and delivery with business priorities.
Lead platform design, development, integrations, automation, data quality, security, and operational support across the portfolio.
Partner with business leaders and GTM Operations to translate business needs into clear requirements, platform roadmaps, and measurable outcomes.
Modernize the lead-to-cash experience through initiatives such as Project Nova, improving how teams manage demand, pipeline, forecasting, pricing, quoting, approvals, contracting, and renewals.
Establish platform standards and governance that improve reliability, security, and data consistency while enabling appropriate business configuration and agility.
Guide adoption of AI and automation in GTM workflows, working across user experience, orchestration, enterprise context, and systems of record.
Build and maintain partnerships across Sales, Marketing, Business Development, Renewals, Finance, Product, and technology teams.
Build, coach, and retain a high-performing engineering organization; develop leadership depth and a culture of accountability, inclusion, and continuous improvement.
Manage vendor relationships, third-party support providers, capacity, budgets, risks, and delivery performance across a complex portfolio.
Track platform health and business outcomes, using operational and experience measures to identify opportunities and guide investment decisions.