Sr. Designer II
About The Position
The Sr. Designer II is a hands-on role within Truist’s Experience Design team, conceptualizing and delivering highly complex, human-centric solutions for client experiences. The designer understands goals, develops solutions, provides defensible insights, challenges assumptions, and offers proactive recommendations. The role leads design efforts and communicates ideas effectively to partners, and may oversee small projects or junior talent. As part of a larger team, the designer contributes to design culture by participating in and leading events and supporting initiatives that advance Design across the organization. Truist’s Experience Design team uses research, service design, UX/UI, and accessibility best practices to create services and experiences that support clients’ financial confidence. In accordance with Truist’s in-office policy, this position is in the office five days per week and works the first shift.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- At least 4 years of experience in the field; equivalent education may be included.
- Experience leading projects from inception to delivery.
- Excellent ability to communicate ideas and rationales to influence decision-making.
- Strong understanding and application of industry and discipline standards.
- Excellent time and issue management skills.
- Extensive experience creating artifacts and executing ideas.
- Ability to give and accept critique, coaching, and feedback, and promote a culture of critique.
- Proficiency in applicable software applications.
- English language fluency.
Nice To Haves
- Relevant domain work experience.
- Experience interacting with creative teams, business owners, and technical teams.
- Working knowledge of engineering and development processes, particularly Agile.
- High comfort level working within a self-directed culture.
- Strong passion for improving people's lives through design.
- Demonstrated success designing high-impact digital acquisition experiences, including public-facing websites, campaign landing pages, and promotional digital journeys that drive engagement and conversion.
- Strong hands-on experience applying data-informed design practices, leveraging experimentation, A/B testing, and behavioral insights to optimize user experiences and business outcomes.
Responsibilities
- Lead design activities in cross-functional development teams to create industry-leading experiences for clients, teammates, and the business.
- Coach experience designers and/or lead design initiatives to create inclusive and engaging client experiences that support strategic vision.
- Serve as a lead with internal and external partners, providing expertise in experience design standards, industry guidelines, design principles, research results, and best practices.
- Consult and collaborate with teams in a supportive, complex environment while developing an understanding of broader organizational context and goals.
- Contribute to experience design strategy and future vision for assigned areas, using that strategy to drive increased client value.
- Design and deliver artifacts across a variety of environments and contribute to improving design processes and systems.
- Foster productive partnerships and advocate for design.
- Communicate and present concepts and design rationale.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
