Sr. Designer II

Truist • Charlotte, NC

13d • Onsite

About The Position

Truist’s Experience Design team creates human-centered services and experiences for clients and teammates, applying research, service design, UX/UI, and accessibility best practices. The Sr. Designer II is a hands-on role focused on conceptualizing and delivering highly complex solutions for client experiences, understanding goals, and developing solutions supported by clear, defensible insights.

The designer brings strong craft knowledge and delivery skills, challenges assumptions, and proactively offers recommendations. The role leads design efforts and communicates ideas effectively to partners, may oversee small projects or junior talent, and contributes to the organization’s design culture by participating in and leading events and supporting design initiatives. In accordance with Truist’s in-office policy, this role is in office five days per week.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• 4+ years of experience in the field; equivalent education may count.
• Experience leading projects from inception to delivery.
• Excellent ability to communicate ideas and rationales to influence decision-making.
• Strong understanding and application of industry and discipline standards.
• Excellent time and issue management skills.
• Extensive experience creating artifacts and executing ideas.
• Ability to give and accept critique, coaching, and feedback, and to promote a culture of critique.
• Proficiency in applicable software applications.
• English language fluency.

Nice To Haves

• Relevant domain work experience.
• Experience interacting with creative teams, business owners, and technical teams.
• Working knowledge of engineering and development processes, particularly Agile.
• High comfort level working within a self-directed culture.
• Passion for improving people’s lives through design.
• Demonstrated success designing high-impact digital acquisition experiences, including public-facing websites, campaign landing pages, and promotional digital journeys that drive engagement and conversion.
• Hands-on experience applying data-informed design practices, including experimentation, A/B testing, and behavioral insights to optimize user experiences and business outcomes.

Responsibilities

• Lead design activities in cross-functional development teams to create experiences for clients, teammates, and the business.
• Coach experience designers and/or lead design initiatives that create inclusive, engaging client experiences aligned with strategic vision.
• Serve as a lead with internal and external partners, providing expertise in experience design standards, industry guidelines, design principles, research results, and best practices.
• Consult and collaborate with teams in a complex environment and develop an understanding of organizational context and goals.
• Contribute to experience design strategy and future vision for assigned areas, using that strategy to increase client value.
• Design and deliver artifacts across a variety of environments and help improve design processes and systems.
• Foster productive partnerships and advocate for design.
• Communicate and present concepts and design rationale.
• Participate in and lead design-culture events and support initiatives that advance design within the organization; may oversee small projects and/or junior talent.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts.
• 401(k) plan.
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status.
• 10 sick days, prorated.
• Paid holidays.
• Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior