Sr. Design Program Manager, Devices & Services Experience Design

Amazon • Seattle, WA

2d • $129,500 - $175,100 • Onsite

About The Position

The Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship.

DxD is seeking a Senior Design Program Manager to lead end-to-end program delivery for customer experiences across a product portfolio. In this role, you will partner with designers, engineers, and product managers to scope, plan, and deliver design programs that ship to millions of customers. You will own the operational health of your programs — building the systems, mechanisms, and rituals that enable design teams to deliver with quality and velocity while directly managing the most complex and highest-visibility programs.

The Senior Design Program Manager operates both tactically and strategically. You will independently scope and plan design projects that impact at the program and organizational level — including areas where strategy may not yet be defined. You will influence leaders across partner teams, effectively map resources against program scope and timelines, and make recommendations where resourcing gaps exist. You will drive operational excellence, manage long-term risks and escalations, and strengthen DxD-wide operational practices by identifying what's working, what's not, and driving improvements that make the team more effective.

The ideal candidate brings deep expertise in design program management within a software product development environment, a strong understanding of how design work is scoped and iterated, and the ability to build scalable operational frameworks rather than solving one-off problems. You are comfortable navigating ambiguity, driving alignment across cross-functional teams, and communicating program health to audiences ranging from individual contributors to VP-level leadership.

Requirements

• 7+ years of design experience
• Experience understanding needs of business and end customers and translating them into right solutions
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals
• Experience building operational frameworks, processes, and mechanisms that create leverage across a team or organization
• Experience communicating program status, risks, and recommendations to senior leadership (Director and VP level)
• Experience managing programs through ambiguity — scoping work where requirements are undefined, navigating changing priorities, and making trade-off recommendations

Nice To Haves

• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
• Experience escalating issues and anticipating and making hard trade-offs between business and customer need
• Experience working within a centralized design organization that supports multiple product lines or business units
• Demonstrated ability to create operational leverage — building systems that enable teams to execute effectively without requiring program management involvement in every workstream
• Track record of managing complex, multi-team programs with significant cross-organizational dependencies (e.g., design system rollouts, platform-level CX changes, multi-device launches)
• Strong systems thinking — ability to diagnose operational challenges, identify root causes, and design solutions that scale
• Experience with design operations disciplines including resource management, capacity planning, workflow optimization, and design quality programs
• Proven ability to facilitate cooperation across diverse design disciplines (visual design, interaction design, motion, sound, UX research) and organizational boundaries
• Experience with Figma, Jira, and design delivery workflows in an agile software development context

Responsibilities

• Own end-to-end program delivery for a portfolio of design programs — from intake and scoping through design delivery and engineering handoff — ensuring quality, timeliness, and cross-functional alignment
• Directly manage high-priority, high-visibility, or complex programs — stepping in to course-correct programs at risk, diagnosing root causes, aligning stakeholders, and driving resolution
• Partner with Design Managers and leadership to align design program priorities with business objectives, product roadmaps, and resource capacity
• Drive cross-functional alignment across Product, Engineering, and Design — ensuring design is integrated into product development lifecycles and that partner teams have the information they need to plan and execute
• Create visibility into program health, team capacity, and program risk — proactively surfacing blockers, risks, and decisions that need escalation before they become crises
• Influence leaders across partner organizations to drive alignment on scope, timelines, and trade-offs — advocating for design quality while balancing business and technical constraints
• Identify and lead cross-cutting initiatives that improve how design teams operate — from process improvements to new mechanisms that raise the bar on delivery quality
• Model best-in-class program management practices that raise the bar for the broader Design Program Management team

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed