Sr. Design Program Manager, Communications & Content, Amazon Design Excellence

Amazon • Seattle, WA

2d • Onsite

About The Position

Amazon Design Excellence is seeking a talented, creative and experienced Sr. Design Program Manager of Communications & Content to join our team as we work to create thriving conditions for design and creative excellence at Amazon. This role will own and evolve the communications strategy for Amazon’s design community, driving the full lifecycle of internal and external communications — from producing the monthly design newsletter and managing the Amazon.Design website, to identifying and launching new channels that expand our reach and activate our community. The right candidate will be equal parts operator and strategist: someone who can ship a polished newsletter in the morning and pitch a bold new content strategy in the afternoon.

Requirements

• 5+ years of design program management experience
• Experience understanding needs of business and end customers and translating them into right solutions
• Experience developing successful marketing or communications campaigns
• Knowledge of project management tools and methodologies (agile to waterfall)
• Experience in a design, creative, or brand organization
• Experience working directly with technical teams to ship website or platform updates

Nice To Haves

• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Experience managing creative (internal team of designers, copywriters, external agencies and freelancers)
• Experience using content publishing tools to write, format, manage and publish high-quality content
• Familiarity with community engagement tactics across platforms like Slack, internal social tools, or similar

Responsibilities

• Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
• Draft and send regular communications (emails, announcements, updates) to designers across Amazon
• Develop and execute event communications strategy
• Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
• Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability
• Develop and execute a communications strategy that expands ADX's reach beyond existing channels — identifying new internal and external marketing opportunities to engage designers where they are
• Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
• Define success metrics for communications initiatives and use data to iterate on what's working
• Build the case for investment in new channels, presenting recommendations to leadership
• Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
• Produce scrappy, effective content that drives engagement — the kind that gets people talking and activating across the community
• Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget
• Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
• Drive engagement across Slack channels, internal forums, and other community touchpoints — creating moments that spark conversation and connection
• Track and report on community engagement metrics, using insights to refine communications approach

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed