Sr. Department Assistant, Level 5

Fordham University Portal • Rose Hill, VA

9d • Onsite

About The Position

Reporting to the Assistant Dean for Honors Opportunities, the Sr. Department Assistant supports multiple Assistant Deans and other staff members as assigned. Additionally, they support the daily operations of the Gabelli School of Business’s Rose Hill undergraduate division. This position is responsible for a significant amount of traffic, outreach, and phone calls from students, faculty, and administrators, especially during peak times of the academic year.

Requirements

• Supports multiple Assistant Deans and other staff members as assigned.
• Supports the daily operations of the Gabelli School of Business’s Rose Hill undergraduate division.
• Responsible for a significant amount of traffic, outreach, and phone calls from students, faculty, and administrators, especially during peak times of the academic year.
• Assists with general reception responsibilities, including welcoming students, visitors, and parents; providing standard information and referrals; answering phones and emails; taking messages; ordering supplies; and coordinating communications.
• Supports assistant deans via Fordham’s Salesforce database (Ram Central), the student record database (OnBase), and the student course scheduling system (Banner) with respect to student appointments, walk-ins, sign-ins, student notes, registration, and student record-keeping, especially during high-volume periods of the year (registration, withdrawal, and add/drop).
• Maintains knowledge of weekly advisor schedules, advisor’s preferred method of response when not available, preferred method of contact regarding forwarding of complex questions, and dissemination of accurate information to students and parents on behalf of advisors.
• Manages student electronic records, including but not limited to scanning, uploading/downloading, processing, filing, and following through to ensure they are properly processed and reflected in student records.
• Supports, and in some cases leads, in event planning for undergraduate events, including, but not limited to, open house, orientation, spring preview, admitted student days, town halls, dean’s list, graduation, awards ceremonies, large-group advising sessions, transfer sessions, academic advising, student case competitions and other events where the assistant deans are the primary organizers and/or presenters.
• Assists with emerging Dean’s Office situations that require keen problem-solving skills, including assisting with time-sensitive student notifications, outreach to other offices, etc.

Nice To Haves

• Bachelor’s degree.
• Knowledgeable in Salesforce.

Responsibilities

• Assists with general reception responsibilities, including welcoming students, visitors, and parents; providing standard information and referrals; answering phones and emails; taking messages; ordering supplies; and coordinating communications.
• Supports assistant deans via Fordham’s Salesforce database (Ram Central), the student record database (OnBase), and the student course scheduling system (Banner) with respect to student appointments, walk-ins, sign-ins, student notes, registration, and student record-keeping, especially during high-volume periods of the year (registration, withdrawal, and add/drop).
• Maintains knowledge of weekly advisor schedules, advisor’s preferred method of response when not available, preferred method of contact regarding forwarding of complex questions, and dissemination of accurate information to students and parents on behalf of advisors.
• Manages student electronic records, including but not limited to scanning, uploading/downloading, processing, filing, and following through to ensure they are properly processed and reflected in student records.
• Supports, and in some cases leads, in event planning for undergraduate events, including, but not limited to, open house, orientation, spring preview, admitted student days, town halls, dean’s list, graduation, awards ceremonies, large-group advising sessions, transfer sessions, academic advising, student case competitions and other events where the assistant deans are the primary organizers and/or presenters.
• Assists with emerging Dean’s Office situations that require keen problem-solving skills, including assisting with time-sensitive student notifications, outreach to other offices, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level