Sr. Delivery Manager, IT PMO

Rimini Street

4d•$117,000 - $147,000•Remote

About The Position

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Position Summary We are seeking a Sr. Delivery Manager, IT PMO, to lead execution across a portfolio of IT initiatives while directly managing a team of Project Managers and owning a critical client-facing integration program (ITSM Integration / RSI Connect). This position reports directly to the Director of IT Project Management and offers the flexibility to work remotely from a home office located within the US. This is a hands-on leadership role responsible for driving delivery discipline, execution rigor, and program outcomes across a complex, multi-platform IT environment. The role operates as a working leader—responsible for leading teams, enforcing delivery standards, and stepping in to directly manage key initiatives when needed.

Requirements

8–12+ years of experience in IT program/project management, with increasing leadership responsibility
Proven experience managing teams of Project Managers in a PMO or delivery organization
Strong experience delivering programs leveraging ServiceNow (required)
Experience leading large-scale, cross-platform IT programs, including CRM, ITSM, and integrations
Strong understanding of Agile, Waterfall, and hybrid delivery models, with the ability to apply the right methodology based on program type and complexity
Experience with client-facing integration programs or platforms
Experience operating in fast-paced, high-growth, or complex enterprise environments
Experience with PPM tools, delivery metrics, and capacity planning concepts
Excellent communication and stakeholder management skills

Responsibilities

Lead, coach, manage, and develop a team of ~6 Project Managers
Establish and enforce delivery standards, cadence, and governance across initiatives
Own overall delivery health, including status reporting, risk management, and escalation handling
Drive consistency in project execution, communication, and outcomes
Own end-to-end delivery of the client-facing ITSM Integration program (RSI Connect)
Function as the single point of accountability for program execution, timelines, financials, and outcomes
Manage dependencies, risks, and sequencing to ensure minimal business disruption and strong client experience
Partner with business stakeholders and leadership to align priorities, scope, expectations, and delivery outcomes
Function as a working delivery leader, stepping in to manage high-impact or at-risk initiatives
Lead complex programs to drive stabilization, alignment, and execution momentum
Ensure strong execution across: Milestones and deliverables, Sprint planning and backlog alignment, Risk identification and mitigation, Cross-functional coordination, Change management
Define and track key delivery metrics (e.g., predictability, on-time delivery, risk trends)
Identify delivery issues and implement improvements to increase consistency and reliability
Contribute to ongoing evolution of PMO standards, tools, and delivery practices