Sr Data Analyst

PSEG•Melville, NY

4d•Hybrid

About The Position

PSEG Long Island’s Customer Intelligence team is seeking an analytical and innovative professional to transform customer and operational data into actionable insights that support strategic decisions and improve customer experiences. The role uses advanced analytics, statistical modeling, machine learning, artificial intelligence, and data visualization to understand customer behavior, identify trends, predict outcomes, and optimize customer interactions. The successful candidate will translate complex data into business insights, collaborate across functions, and advance the organization’s use of modern analytics and AI to amplify the Voice of the Customer throughout the company. The position is hybrid, with at least three onsite days per week. During storm or outage restoration, the employee may perform functions outside normal operations, work extended hours, and work onsite or at an alternate location as directed. PSEG is not offering visa sponsorship for this position.

Requirements

Bachelor’s degree, preferably in Data Science, Data Analytics, Statistics, Business, Economics, Computer Science, Engineering, or a related field.
At least 5 years of experience performing data analytics or data science.
Experience designing and developing dashboards using Tableau and/or Power BI.
Expertise in data wrangling, including integrating multiple data sources into cohesive data assets and aggregating large datasets for specific purposes.
Proficiency with data preparation and workflow automation tools such as Alteryx or Tableau Prep.
Experience with Python, SQL, or R and machine learning methodologies.
Proficiency in Microsoft Excel, including Pivot Tables, as well as Word and PowerPoint.
Strong analytical, problem-solving, and critical-thinking skills.
Passion for customer insights and commitment to improving customer experience through data-driven decision-making.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a dynamic environment.
Ability to work effectively independently and as part of a collaborative team.

Nice To Haves

Familiarity with J.D. Power and/or other electric utility Voice of the Customer resources.
Experience with customer research methodologies, tools, and techniques.

Responsibilities

Design and develop automated dashboards and meaningful visualizations to help business leaders track customer experience metrics, provide reporting solutions, and support deep-dive analytics.
Collaborate across functions and combine internal and external information to develop, launch, and track initiatives that improve customer experience and support higher J.D. Power performance.
Support end-to-end Voice of the Customer programs, customer segmentation, propensity modeling, and predictive analytics initiatives.
Ensure data quality, governance, and adherence to analytical best practices.
Propose advanced analytics solutions; analyze structured and unstructured data, including text and voice recordings; and develop and deploy machine learning models and text analytics solutions.
Build internal and external relationships to share data science best practices and stay current on industry trends and emerging technologies.