Sr. CX Consultant

Maersk • Charlotte, NC

7d

About The Position

We’re looking for Senior Customer Experience Consultants who are: Collaborative – thrive in a team environment and build strong relationships Solutions-focused – proactive in problem-solving and process improvement Client-centric – passionate about delivering world-class service You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

Requirements

• Bachelor’s Degree, Diploma or equivalent OR at least 3 years of functional experience in transportation or logistics required.
• Strong experience in end-to-end Lead Logistics operations and customer servicing
• Proven track record in delivering service performance and meeting KPIs/SLAs
• Experience in handling customer interactions, escalations, and operational problem-solving
• Customer-centric mindset with ability to understand and respond to customer needs
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a matrix environment
• Results-driven with strong sense of ownership and accountability
• Experience in Change Management
• Strong collaboration and teamwork mindset
• Strong communication, influencing and stakeholder management skills
• Strong customer-centric mindset
• Result driven combined with the ability to achieve results through people
• International experience, comfortable working in a matrix organization

Nice To Haves

• Knowledge of process excellence and continuous improvement practices is an advantage

Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third-party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives

Benefits

• Health Insurance
• Paid Time Off
• 401k Match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior