Sr Consultant

Incode Technologies

1d•Hybrid

About The Position

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

Requirements

Experience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills.
Strong project/program management skills.
Excellent communication skills with the ability to distill complex issues.
Solid stakeholder management skills, both internal and external.
Proven track record of resolving issues and risks in a cross-functional and collaborative way.

Nice To Haves

MBA or relevant Master's degree in business, technology, or engineering is highly preferred.
Previous Customer Success experience in an enterprise and/or SaaS environment is a plus.
Technical acumen to allow effective articulation of enterprise capabilities and offerings is highly preferred.
Experience working in an organization that develops mobile apps and services for enterprise customers.
Working knowledge of biometrics or identity software is ideal.

Responsibilities

Manage all stages of the customer relationship: implementation, relationship building, insight presentations, and issue & risk management.
Provide expert knowledge and support to our growing client base through a consultative approach to deliver successful outcomes.
Work collaboratively with the rest of the Customer Success team to provide red-carpet support to our clients.
Engage Solution Engineers and other Incoders as needed to guide customers through implementations and successfully transition into production phase, resulting in account growth.
Make impactful and creative decisions that move client projects forward.
Develop processes to scope out enterprise customer requirements correctly.
Build a methodology that delivers continuous results and measures success.
Provide customer support and solve issues in integration and production, leveraging knowledge of the product and cross-functional teams.
Find creative solutions to customer requests and deliver experiences that clients will love.
Lead insight presentations, including data analysis and interpretation, for clients and their executive teams.