Sr. Customer Value Manager - 11436

Coupa Software, Inc. • Los Angeles, CA

7d

About The Position

The Senior Customer Value Manager will lead a portfolio of customers across various industries and segments. This role serves as the primary customer-facing advocate, responsible for developing and driving mutual success plans, engagement strategies, and frameworks for measurable impact. The manager will leverage a strong executive presence and deep understanding of Source-to-Pay (Business Spend Management) to advise customers on transforming their BSM practices, aiming to create immediate value and efficiency. As a trusted partner, the Senior Customer Value Manager will build strong relationships with diverse stakeholders and customer leaders, coach and advise customer teams on success strategies and mutual goals, and collaborate with pre-sales, post-sales, product, and other internal teams, gaining exposure to different customer industries.

Requirements

• 8 Years P2P and/or S2C domain expertise
• Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills
• Perseverance in both challenging and recurring situations
• An entrepreneurial mindset, focusing on outcome-based problem solving
• Solid organizational, interpersonal and data analytics skills
• Ability to develop and maintain executive relationships and incorporate associated influencing strategies
• Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
• Minimum Bachelor’s degree required
• Flexibility to travel up to 40%

Nice To Haves

• Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
• Master’s degree is preferred

Responsibilities

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
• Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
• Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
• Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
• Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees