Sr Customer Support Specialist- Haz Waste
About The Position
The Sr. Customer Support Specialist provides customer service and waste support to clients, serving as an escalation point for inquiries and complex issues. The role processes orders, prepares correspondence, troubleshoots problems, and works to meet customer needs promptly and professionally. It mentors junior staff and coordinates with Sales, Operations, Customer Support Management, and other teams to resolve customer concerns. The position also supports waste-profile review and data entry, hazardous-waste shipping documentation, office services, billing and collections, pricing, quotes, and trucking logistics. The role is hybrid and works from a local office four days per week. The posting seeks candidates in the Atlantic region north of Virginia.
Requirements
- 4–7 years of progressively responsible experience in a customer-facing role addressing customer needs.
- Commitment to customer service, with active listening skills to understand requests and resolve issues or make recommendations.
- Advanced knowledge of RCRA laws and regulations related to waste characterization, including analysis and evaluation, waste-processing protocols, and DOT transportation regulations.
- Knowledge of accounting processes.
- Ability to identify trends and data patterns.
- Ability to work in a team environment and handle multiple assignments simultaneously.
- Proficiency with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and respond effectively to sensitive inquiries.
Nice To Haves
- Experience in waste disposal, chemistry, or a related field.
- RCRA, DOT, and hazardous-waste experience.
Responsibilities
- Provide timely, accurate customer service to internal and external clients by phone, email, or in person.
- Mentor junior staff and provide escalated support for complex customer issues.
- Establish communication pathways for handling customer inquiries and collaborate with relevant teams to resolve concerns.
- Coordinate office services, including data entry, clerical work, records control, form creation, and report preparation.
- Review new waste profiles for completeness, enter data into the company system, and manage supporting documentation.
- Prepare shipping documents, including manifests, using the correct DOT hazardous-material descriptions.
- Serve as a point of contact for Sales, Operations, and Customer Support Management.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Provide quotes and schedule and organize trucking for waste transportation.
- Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market.
Benefits
- Comprehensive medical benefits coverage, dental plans, and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death and dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
