Sr Customer Support Specialist- Haz Waste

Republic Services•York, PA

1d•Hybrid

About The Position

The Sr. Customer Support Specialist provides customer service and waste support to clients using waste treatment and disposal services. As an escalation point of contact, the specialist responds to inquiries, processes orders, prepares correspondence, troubleshoots issues, and addresses customer needs promptly and professionally. The role also mentors junior staff and coordinates with Sales, Operations, and Customer Support Management. The position supports hazardous waste profile assessment and documentation, prepares shipping documents and manifests using appropriate DOT hazardous material descriptions, and handles billing inquiries, pricing, quotes, and transportation scheduling. It coordinates office services and records, and works with internal teams to resolve customer concerns. This is a hybrid role based out of a local office four days per week; candidates should be located in the Atlantic region north of Virginia.

Requirements

Four to seven years of progressively responsible experience in a customer-facing role addressing customer needs.
Commitment to customer service and ability to listen actively, understand customer requests, resolve issues, and make recommendations.
Advanced knowledge of RCRA laws and regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and DOT transportation regulations.
Knowledge of accounting processes.
Ability to identify trends and data patterns.
Ability to work in a team environment and handle multiple assignments simultaneously.
Proficiency with Microsoft Office, DocuSign, and PDF writer.
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and respond effectively to sensitive inquiries.

Nice To Haves

Customer-facing experience in waste disposal, chemistry, or a related field.
RCRA, DOT, and hazardous waste experience.
Location in the Atlantic region north of Virginia.

Responsibilities

Deliver timely and accurate customer service to internal and external clients by phone, email, or in person.
Mentor junior staff and provide escalated support to resolve complex issues and improve customer satisfaction.
Establish effective communication pathways for handling customer inquiries.
Collaborate with appropriate teams to resolve customer concerns promptly.
Coordinate office services, including data entry, clerical work, records control, form creation, and report preparation.
Assess new waste profiles for completeness, enter profile data into the company system, and manage supporting documentation.
Prepare shipping documents, including manifests, using correct DOT hazardous material descriptions.
Serve as a point of contact for Sales, Operations, and Customer Support Management.
Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
Provide quotes and schedule and organize trucking for waste transportation.
Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market to price waste for disposal.