Sr. Customer Success Manager

Numerator•Remote,

52d•$80,000 - $100,000

About The Position

As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused portfolio of enterprise clients. You will partner with senior stakeholders and day-to-day users across Sales, Marketing, Merchandising, Category Management, Brand, Shopper Insights, Consumer Insights, and Analytics to deeply understand business objectives, identify strategic use cases, and connect Numerator’s data and solutions to measurable outcomes. You will be expected to move beyond tactical account support and operate as a trusted advisor and business partner. This includes leading strategic customer conversations, identifying risk and opportunity patterns across accounts, developing customer success plans, surfacing impact stories, and proactively recommending ways clients can further integrate Numerator data into their workflows and decision-making processes. You will also partner closely with Sales, Onboarding, Education, Support, Operations, Product, and other internal teams to deliver a seamless enterprise customer experience. In partnership with Sales, you will contribute to account planning, support renewals, identify white-space opportunities, and help expand Numerator’s footprint across teams, business units, and use cases.

Requirements

Post-onboarding customer relationship ownership for enterprise clients.
Partnering with senior stakeholders and day-to-day users across various departments (Sales, Marketing, Merchandising, Category Management, Brand, Shopper Insights, Consumer Insights, Analytics).
Deep understanding of business objectives, strategic use cases, and connecting data/solutions to measurable outcomes.
Operating as a trusted advisor and business partner beyond tactical account support.
Leading strategic customer conversations.
Identifying risk and opportunity patterns across accounts.
Developing customer success plans.
Surfacing impact stories.
Proactively recommending ways clients can integrate data into workflows and decision-making.
Partnering with internal teams (Sales, Onboarding, Education, Support, Operations, Product) for a seamless customer experience.
Contributing to account planning, supporting renewals, identifying white-space opportunities, and expanding footprint in partnership with Sales.

Responsibilities

Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator.
Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities.
Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes.
Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention.
Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value.
Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth.
Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey.