Sr. Customer Success Manager
About The Position
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Requirements
- Requires 2 to 4 years of related experience
- Requires a bachelor’s degree
- Must have excellent analytical and problem-solving skills
- Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrate ability to learn and understand basic office software applications
- Excellent verbal and written communication, organization and follow up skills
- Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
- Ability to work effectively within a fast-paced, deadline-driven environment
- Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
- Strong client focus with exceptional collaborative and influencing skills
- All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Nice To Haves
- Salesforce experience is a plus
Responsibilities
- Develop and maintain strong client relationship throughout the customer lifecycle
- Basic knowledge of platform system and tools
- Provide best practices to clients
- Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
- Lessons learned are identified and shared with the relevant teams
- Engage with customer to promote software adoption and onboarding strategies
- Provides renewal sales quotations and responds to requests for proposals
- Manage book of business
- Occasionally directed in several aspects of the work
- Gaining exposure to some of the complex tasks within the job function
Benefits
- Medical, Dental & Vision Benefits
- 401(k) Savings Plan with Company Match
- Flexible Planned Paid Time Off
- Generous Sick Leave
- Inclusive & Welcoming Environment
- Purpose-Driven Culture
- Work-Life Balance
- Commitment to Community Involvement
- Employer-Paid Parental Leave
- Employer-Paid Short-Term Disability
- Remote Work Flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
