Sr. Customer Success Manager - Onboarding Specialist

Placer.ai

1d•$110,000 - $140,000•Remote

About The Position

Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions. What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist. Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started. Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location.

Requirements

Experience onboarding customers in a SaaS platform in a remote environment
Empathetic listener and can help identify tangible goals for each customer
Ability to handle a fast paced environment with competing priorities
Excellent attention to detail and organizational skills
Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
Experience working with cross-functional teams and projects
4+ years of customer success experience
Demonstrated experience in presenting complex data in understandable ways to address customers business questions
Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
BA/BS degree

Nice To Haves

Demonstrated use of AI tools to work more efficiently—whether professionally or personally—and a curiosity for finding new ways to apply them.
Comfort integrating generative AI into day-to-day workflows to boost productivity, quality, and output.

Responsibilities

Own the onboarding process from when a Customer is signed on to when they complete their first use case.
Manage a portfolio of concurrent onboarding accounts across the mid-market accounts, prioritizing effectively across competing timelines.
Host kickoff calls, use case workshops, and training sessions to drive adoption of the platform to support the customer’s key use case.
Partner closely with cross-functional teams — Sales/AEs (on handoff), Support, Product, and the Account/Customer Success Managers who own the long-term relationship — to ensure a seamless transition.
Ensure the customer is set up for long-term success with Placer by ensuring they have all the resources needed and Placer’s systems are up to date.
Help build out a repository of curriculum to support the key use cases requested by our customers
Success in role will be determined by # of kickoff calls that were within 2 weeks of starting, % of customers onboarded in 90 days, number of working sessions achieved, documented use case wins, and CSAT of onboarding experience.