Sr. Customer Success Manager
About The Position
Numerator is seeking a Senior Customer Success Manager to serve as a strategic advisor to their enterprise customers. This role involves helping complex and high-value clients achieve measurable business impact from Numerator's solutions, including the Promotions Intel platform and broader product suite. The Senior Customer Success Manager will be crucial in driving customer health, adoption, executive engagement, renewal readiness, and expansion across enterprise accounts. The position owns post-onboarding customer relationships for a focused portfolio of enterprise clients, partnering with senior stakeholders and users across various departments to understand business objectives, identify strategic use cases, and connect Numerator's data to measurable outcomes. The role requires operating as a trusted advisor and business partner, leading strategic conversations, identifying risks and opportunities, developing success plans, surfacing impact stories, and recommending workflow integrations. Collaboration with internal teams like Sales, Onboarding, Education, Support, Operations, and Product is essential for delivering a seamless customer experience. The role also involves contributing to account planning, supporting renewals, identifying expansion opportunities, and increasing Numerator's footprint within client organizations.
Requirements
- Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator.
- Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities.
- Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes.
- Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention.
- Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value.
- Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth.
- Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey.
Responsibilities
- Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator.
- Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities.
- Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes.
- Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention.
- Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value.
- Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth.
- Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
