Sr. Customer Success Manager - Government

Propelus•Boulder, CO

6d•$90,000 - $95,000•Remote

About The Position

The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector where your work will make an a huge difference in nurses. You will act as the primary, strategic partner for our most complex clients, including government regulatory boards, regulators, departments of health, state agencies, and associations. This will require creating the tactics and adapting your approach to match the needs and goals of your stakeholders. Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take end-to-end ownership of the customer lifecycle, align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio.

Requirements

5+ years of B2B SaaS Customer Success or Account Management experience
Specifically managing government, regulatory, or public health accounts
Understanding of the red tape, the RFP cycles, and the unique stakeholders of the public sector
A self-sufficient professional who thrives in a remote environment
Ability to navigate multi-layered organizations with limited oversight
Exceptional ability to communicate with non-technical government leaders.
Ability to distill complex software capabilities into a clear vision that aligns with public policy goals.
A problem-solver who can identify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship.

Nice To Haves

Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred
Comfortable speaking the language of regulators and state officials
Experience mentioning team members and external stakeholders
Familiarity with Gainsight and HubSpot and Omni
Comfortably with change and ability to navigate from one priority to the next seamlessly, without finalized playbooks to help direct your approach

Responsibilities

Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long-term stability.
Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities.
Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.
Take end-to-end ownership of monitoring engagement metrics, translating data into "State of the Agency" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid.
Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape.
Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.

Benefits

Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution
HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
Dental and Vision plans, both including an option with 100% of the premium covered for employees
Generous PTO: 0–4 yrs 20 days | 5–9 yrs 25 days. | 10+ yrs 30 days per year
14 paid holidays each year
One floating holiday
1 paid day off during your birth month
16 hours available for Volunteer Time Off
Additional leave options: to support you in embracing life centricity
State & local leave laws compliance
401K with company matching, as well as financial planning education and resources.
Annual lifestyle spending account (LSA)
Employee Assistance Programs: provides 24/7/365 support by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals.
Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care.
Beyond Med: A licensed discount plan organization (DPO) giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates.
Spot Pet Insurance: A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more.
Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
Life insurance policy, paid 100% by the company.
Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date.
Professional development allowance