Sr. Customer Solutions Manager, Enterprise Advertising & Marketing

Amazon • San Francisco, CA

1d

About The Position

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers every
customer to grow by providing tailored service, unmatched technology, and
committed support. We dive deep to understand each customer's unique challenges,
then craft innovative solutions that accelerate their success. This
customer-first approach is how we built the world's most adopted cloud. Join us
and help us grow.
AWS is seeking a Customer Solutions Manager (CSM) to help customers realize
sustained business value by accelerating their customer transformation journey.
The successful candidate will help the customer design and rapidly execute
strategic migrations to the AWS cloud and build modern, cloud native solutions
that fulfil their highest ambitions. You will work backwards from customer
objectives, utilize AWS best practices developed over thousands of engagements,
and design and execute an end-to-end frictionless cloud adoption experience.
Your customers capture the full potential of AWS’ industry-leading solutions. As
a CSM, you are a thought leader with a strategic business mindset. You use your
technical acumen, program management, organizational change management, and
communication skills to problem solve, challenge the status quo, and align a
broad range of multidisciplinary teams including sales, solution architecture,
enterprise support, product development, professional services, and partners.
You will earn trust across the customer’s organization, identify strategic
opportunities, uncover cloud use cases, establish roadmaps and actionable
program plans, capture success criteria, orchestrate advanced technical
architectures, and establish programmatic governance. You own and drive
execution excellence for the end-to-end customer cloud journey (e.g., technical,
operational, organizational, and educational) that span IT teams, executives,
and business units.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous,
entrepreneurial environments. You will pay attention to detail but think big on
behalf of our customers. As a CSM, you have a business outcome mindset, broad
technical background, and a driven problem-solver. You are a team player, use
data to make decisions, express yourself thoughtfully verbally and in writing,
and are passionate about delivering Earth’s most customer-centric experiences.
At AWS, we embrace our differences. We are committed to furthering our culture
of diversity, equity, and inclusion. We have 10 employee-led affinity groups,
reaching 40,000 employees in over 190 chapters globally. Amazon’s culture of
inclusion is reinforced within our 16 Leadership Principles, which remind team
members to seek diverse perspectives, learn and be curious, and earn trust.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level