Sr. Customer Solutions Manager, Aerospace and Satellite

Amazon • Herndon, VA

4d • $153,600 - $207,800 • Hybrid

About The Position

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to senior stakeholders at commercial space, satellite, and aerospace companies — shaping strategies that influence customer transformation initiatives and driving significant outcomes across multiple business units and lines of business through modern cloud solutions. As a Senior CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division, you will lead complex customer engagements with significant impact across multiple business outcomes. You will operate independently in dynamic, complex, and undefined situations — using high judgment and technical acumen to navigate incomplete information, make decisions despite uncertainty, and drive successful customer outcomes. You will work backwards from customer goals — whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI-powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights, or accelerating launch readiness with intelligent automation — and own end-to-end execution across AWS teams to deliver results. We help aerospace and satellite companies understand best practices around adopting cloud-based solutions, migrating existing ground systems and mission-critical workloads, implementing AI/ML capabilities for space data processing, and building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows — is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

Requirements

• 8+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• 8+ years of enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
• AWS or other cloud certification
• Experience coordinating between project teams and customers to meet unique customer requirements

Responsibilities

• Lead complex customer engagements, to include Sales, Support, Solutions Architecture, Professional Services, and customer teams — acting as a trusted advisor to senior stakeholders and decision makers to deliver measurable business outcomes across multiple aerospace and satellite organizations
• Own end-to-end execution of strategic customer initiatives including change management and adoption acceleration, developing and executing cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — negotiating resources and priorities as needed and ensuring alignment across all stakeholder groups
• Drive significant outcomes that advance customer value and transformation objectives across multiple business units or lines of business — identifying opportunities for large-scale modernization, generative AI, agentic AI, and migrations that advance space missions and operational efficiency
• Operate independently in dynamic, complex, and undefined situations, using high judgment and emerging technologies to make decisions despite incomplete information and uncertainty — providing clarity and guidance to customers and internal teams
• Design enablement programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence — including real-time, hands-on customer demos and workshops leveraging emerging technology
• Serve as the customer's trusted strategic advisor and their voice within AWS, communicating with senior customer stakeholders from technical leads to business executives — providing actionable customer insights and feedback that inform AWS service improvements, including aerospace-specific service teams
• Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and enable scalable execution across multiple customer engagements — developing technical best practices and approaches that enhance team capabilities and mentoring within and across teams to elevate performance

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior