Customer Solutions Manager, Aerospace and Satellite

Amazon • Austin, TX

3d • $131,300 - $177,600 • Hybrid

About The Position

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to commercial space, satellite, and aerospace companies navigating their cloud adoption and AI transformation journey — helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions. As a CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division, you will guide customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI-powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights, or accelerating launch readiness with intelligent automation — and drive execution across AWS teams to deliver results. We help aerospace and satellite companies understand best practices around adopting cloud-based solutions, migrating existing ground systems and mission-critical workloads, implementing AI/ML capabilities for space data processing, and building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows — is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing roles
• 5+ years of Space Vehicle/Satellite Operations, Space Communications or related industry experience
• US Citizen and obtain and maintain an active TS/SCI security clearance.

Nice To Haves

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

Responsibilities

• Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations.
• Develop and execute cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — translating strategic initiatives into concrete, sequenced actions.
• Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency — from intelligent satellite imagery processing to autonomous ground system operations agents.
• Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence.
• Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams — including AWS Ground Station and aerospace-specific service teams.
• Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy.
• Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment — including agentic frameworks that can be replicated across space operators and launch providers.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior