Sr. Customer Service Representative

Maersk•United States of America, FL

About The Position

The Sr. Customer Service Representative monitors customer service to help retain customers, maintain satisfaction, and fulfill customer needs. The role monitors customer expectations, including KPIs and service levels, and oversees office functions and internal and external support operations. The position has supervisory responsibilities and may provide support to staff and serve as backup for other positions. It is also responsible for designing and implementing improved processes or operational policies and recommending changes to products or services to meet customer needs. The role requires a bachelor’s degree or equivalent, plus two to five years of related experience and/or training, or an equivalent combination of education and experience. The successful candidate should be familiar with a variety of concepts, practices, and procedures in the field. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., at $25.00 per hour.

Requirements

Bachelor’s degree or equivalent; alternatively, an equivalent combination of education and experience.
Two to five years of related experience and/or training, or an equivalent combination of education and experience.
Familiarity with a variety of the field’s concepts, practices, and procedures.
Demonstrate customer service by responding to requests and meeting commitments.
Written communication skills, including presenting numerical data effectively and reading and interpreting written information.
Work with integrity and ethically, upholding organizational values.
Dependability in following instructions and responding to management direction.
Interpersonal and oral communication skills, including listening, obtaining clarification, and responding well to questions.
Professionalism and respectful treatment of others regardless of their status or position.