Sr Customer Service Representative

Genuine Parts Company•Oldsmar, FL

About The Position

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and fully met. The role may provide guidance to less experienced Customer Service Representatives or support specific customers. The representative responds to inquiries about products, provides quotes, enters orders, and may handle more challenging inquiries based on experience and training. The position also involves customer relationship building, inventory and product sourcing, order fulfillment, pricing negotiations, and resolving customer needs.

Requirements

Typically requires a high school diploma or GED and three to five years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Excellent written, verbal, and listening communication skills.
Ability to multitask and strong time-management skills.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.

Nice To Haves

Excellent driving record preferred.

Responsibilities

Respond to customer inquiries about products, provide quotes, and handle order entry, including more challenging inquiries as appropriate.
Place customer orders by telephone, fax, email, electronic methods, or walk-in counter sales.
Negotiate sale and purchase prices within established parameters to influence gross profit.
Adjust non-contract customer pricing in response to competition while maximizing profit.
Build customer relationships to encourage repeat business and drive process improvements.
Order items to maintain appropriate inventory levels for customers.
Place orders without approval when within the stated limits of $5,000 per line and $10,000 per purchase order.
Expedite backorders and, when applicable, pull inventory and prepare orders for shipment.
Source products from branch inventory, distribution center inventory, or supplier inventory.
Determine the most cost-effective shipping method for customer orders.
Handle customer returns as applicable.
Support specific customers as assigned.
Assist less experienced Customer Service Representatives with customer needs, locating items, and resolving problems.
Perform other duties as assigned.