Sr Customer Service Representative

Genuine Parts Company•Elmira, NY

1d•Onsite

About The Position

This role is responsible for handling customer inquiries, processing orders, and managing inventory to ensure customer satisfaction and profitability. The representative will act as a mentor to junior staff and may serve as a subject matter expert or backup for the Operations Manager. The position involves proactive sales, order expediting, and optimizing fulfillment methods to minimize costs.

Requirements

Customer service experience
Ability to negotiate sale and purchase prices
Proactive sales skills
Ability to manage inventory
Familiarity with order processing and fulfillment
Mentoring or lead experience
Subject matter expertise in multiple products (may be developed)
Ability to troubleshoot product issues
Willingness to attend training sessions

Nice To Haves

Experience as a subject matter expert on multiple products
Experience as a back-up for Operations Manager
Experience pulling inventory and preparing orders for shipment
Experience handling customer returns
Experience adjusting pricing based on competition
Experience minimizing freight costs

Responsibilities

Respond to customer inquiries via telephone, fax, email, electronic methods, or walk-in.
Provide quotes and take customer orders.
Order items to maintain appropriate inventory levels for Consignment customers.
Source products from branch inventory, Distribution Center inventory, or supplier inventory.
Ensure identification and sale of Motion Industries’ assets.
Locate products as needed.
Influence Gross Profit by negotiating sale and purchase prices within parameters.
Proactively generate sales by promoting Motion Industries’ products to existing customers.
Expedite backorders.
Act as a mentor/lead to lower level employees.
Act as a subject matter expert on multiple products.
Act as back-up for Operations Manager.
Pull inventory and prepare orders for shipment.
Handle customer returns.
Place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
Adjust non-contract customer pricing to meet customer demands and maximize profit.
Minimize Branch freight cost by determining the most cost-effective fulfillment method.
Routinely interact with customers to obtain and fulfill orders correctly.
Interact with suppliers to obtain pricing for items.
Partner with Account Representatives to ensure customer satisfaction.
Assist customers by troubleshooting via telephone or email and identifying correct parts.
Attend training sessions regularly for professional growth and development.
Perform other duties as assigned.