Sr. Customer Service Representative

RaceTrac

1d • $27 - $41 • Onsite

About The Position

The Senior Customer Service Representative handles daily interaction with internal and external customers, assistance with consumer inquiries and disputes, the maintenance of internal databases, and the tracking and resolution of calls to our customer service phone line.

Requirements

• Located near the Framingham, Massachusetts area required
• Associates Degree or related experience required
• Proficiency in Microsoft Office Suite required
• 4 years experience in a customer service role required

Nice To Haves

• 2 years experience as lead customer service representative preferred
• Experience in petroleum industry preferred
• Flexible schedule preferred

Responsibilities

• Serve as the point of contact for all calls to Customer Service 800 Line; resolving all customer inquiries and disputes, and escalating to appropriate department contact as applicable.
• Assist consumers with disputes as related to credit card operations, station inquiries, products, and billing.
• Assist distributors and dealers as related to issues that arise with credit, billing, marketing, accounting, and finance.
• Support sales staff in daily operations including the resolution of all customer inquiries/issues and the coordination of resources and supplies.
• Develop and maintain relationships with internal departments; work collaboratively as issues arise.
• Update and maintain all department reports and databases.
• Handle credit related activity, including but not limited chargebacks, overshorts, inventory management and coordination, billing, and tracking of credit card transactions.
• Serve as a back-up to manager for new station set-ups, including credit card processing set up, ordering of equipment, and updating of all internal systems.
• Participate in special projects, information gathering and ad-hoc reporting as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree