Sr. Customer Service Representative

Waters Corporation • Milford, MA

1d • Onsite

About The Position

Fantastic opportunity for a Sr. Customer Service Representative who works independently with minimal guidance in a fast-paced Order Services environment. You will be part of a dedicated and professional customer service team that continuously strives to provide the highest level of support to both internal and external customers.

Requirements

• 5 - 10+ years prior Customer Service experience/Order Management
• Solid verbal and written communication skills and a professional telephone manner
• Strong interpersonal and problem-solving skills
• Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions
• Candidate must be PC literate and familiar with desktop applications such as MS Word, Excel, Outlook, etc.

Nice To Haves

• Prior experience with Electronic Data Interchange (EDI) is a plus
• Prior experience with SAP is a plus.

Responsibilities

• Enter Sales Orders for Waters' consumables and spares; prepare Quotations, Return Authorizations and Credits
• Collaborate with teammates and business partners to ensure adherence to organizational procedures, policies and systems
• Resolve order processing issues relative to pricing, product availability, inco terms, delivery expectations, etc.
• Communicate effectively and professionally with internal and external customers via email and phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed