Sr. Customer Service Representative

Gener8, LLC•San Jose, CA

9d•$76,358 - $101,811•Onsite

About The Position

This role will be responsible for engaging customers for our manufacturing products. Will handle daily administration tasks, interacting with customers and internally with Gener8 operations and sales. The key focus of the role is to engage with our customers buyers and operations team to better serve their ordering and fulfillment needs.

Requirements

Bachelor’s degree in Business, Marketing, Mathematics or Accounting
Minimum 2 years’ experience in a similar field
Advanced Level Excel skillset
Excellent communication skills
Experience with CRM, Salesforce.com, ERP (SAP, Oracle)
US Permanent Resident or a US Citizen for consideration

Nice To Haves

Quotes for new Engineering Services are the responsibility of Sales
Quotes for NPI projects are the responsibility of the NPI group

Responsibilities

Setting up new customers (G8 new customer form supplied to accounting, Set up customer account in QAD, Update customer code listing with new customers, Provide customers with our W9 and Payable Info, Provide customers with ISO/ROHS certs, Assist in filling out supplier questionnaires)
Quoting manufacturing products
Quoting manufacturing tooling, calibration, or test fixtures
Quoting service parts
Quoting Arena Doc Control Customer Licenses
Quoting time and material projects relating to manufacturing improvements
Quote RMA repair costs
Maintain Quote log
Requesting and managing the customer forecasts
Notify sales and operations team with large changes
Negotiate push in and push out requests for changes to the delivery schedule whether originating from the customer or our Ops Team.
Updating customers on shipment status
Attend production backlog meetings as needed
Provide packing slips and copies of invoices if requested
Hosting customer status meetings as needed
Entering Purchase requisitions into QAD ERP to transfer material
Entering manufacturing customer purchase orders
Create RMA in RMA tracker
Receive the RMA form from the customer
Transfer to the RMA coordinator
Update QAD with repair/replacement schedule
Request credit if needed
Host weekly RMA meeting