Sr Customer Service - Intermodal

Quality Carriers • Tampa, FL

2d • Onsite

About The Position

QC Intermodal offers innovative, comprehensive door-to-door bulk solutions seamlessly merging over-the-road trucking and rail transportation utilizing a patented tank design. QC Intermodal provides customers with the speed of traditional over-the-road haulage while leveraging the cost competitive and environmental benefits of rail transport. This allows for timely, cost efficient, and environmentally conscious shipping solutions for manufacturers across North America. We are looking for an energetic, reliable Sr. Intermodal Customer Service Representative to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QCIntermodal.com.

Requirements

• 3-5 years of experience in customer service
• Transportation experience preferred
• Liquid Bulk Experience preferred
• Intermodal experience preferred
• Basic knowledge of company’s various business operations
• Excellent communication and interpersonal skills
• Organized, detail oriented, and ability to take initiative
• Ability to prioritize and hands multiple tasks
• Ability to work effectively in a team as well as independently, as required
• Knowledge of Google apps and Microsoft Office products preferred
• Strong analytical and planning skills
• High school diploma or equivalent.

Nice To Haves

• Two year degree preferred

Responsibilities

• Creation, entry and management of orders in the transportation management system(s)
• Collaborates with the Intermodal Planners as well as other QC support departments
• Tracking and tracing of intermodal orders throughout the order cycle
• Ability to identify, report and correct service exceptions
• Customer advocate building relationships that foster growth
• Communicates effectively both internally and externally
• Responds to customer inquiries in a timely and effective manner
• Reporting and management of on-time service delivery
• Performs miscellaneous duties as assigned

Benefits

• Medical
• Dental/Vision
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED