Sr. Customer Service & Billing Support Specialist
About The Position
Privia Health is seeking a Sr. Care Center Support Billing Specialist to support its growing physician network. This role will assist customers with all questions around billing/claims resolution via email and incoming calls in a high-volume call center environment. The specialist will be responsible for responding to inquiries, triaging case volumes, providing resolution guidance on complex claims/billing issues, analyzing situations, escalating issues, identifying recurring problems, acting as a subject matter expert, and providing support to team members. Flexibility to take on other duties as assigned is also required.
Requirements
- 2+ years of full time experience in a call center customer service environment
- Familiarity using software such as Salesforce, Word, Excel, Web Browsers and cloud-based web applications
- Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely
- Minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed for remote work
- High School Diploma preferred
Nice To Haves
- Advance certification a plus
- Familiar with healthcare billing and claim resolution preferred
- Experience with AthenaNet, Salesforce a plus
Responsibilities
- Responding to high volume inquiries via email/phone
- Assist with triaging case volumes
- Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance
- Critically analyze a situation and escalate issues to the appropriate internal team; meticulously following up to ensure that the customer is served in a timely fashion
- Identify issues that occur on a repeated basis and provide feedback to management
- Act as a subject matter expert for all current and updated resources, ensuring to communicate updates to fellow team members and ensuring understanding
- Provide support in team chat with questions from team members
- Remain flexible to take on other duties as assigned
Benefits
- medical
- dental
- vision
- life insurance
- pet insurance
- 401K
- paid time off
- other wellness programs
- annual bonus targeted at 10%
- expense reimbursement for remote work costs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
