Sr. Customer Experience Professional

Honeywell Aerospace • Phoenix, AZ

2d • Hybrid

About The Position

The F-35 Customer-Funded Customer Service Representative (CSR) serves as the dedicated focal point for Lockheed Martin F-35 component repair operations. The role is responsible for end-to-end order management, customer communication, and execution coordination, ensuring delivery performance aligns with contractual requirements and customer expectations. This position is fully dedicated to Lockheed Martin F-35 work scope and includes specialized focus on program reporting, milestone tracking, and cross-site operational coordination. The F-35 Customer-Funded Customer Service Representative (CSR) serves as the dedicated focal point for Lockheed Martin F-35 component repair operations. The role is responsible for end-to-end order management, customer communication, and execution coordination, ensuring delivery performance aligns with contractual requirements and customer expectations. This position is fully dedicated to Lockheed Martin F-35 work scope and includes specialized focus on program reporting, milestone tracking, and cross-site operational coordination.

Requirements

• End-to-end order management
• Customer communication
• Execution coordination
• Delivery performance aligned with contractual requirements and customer expectations
• Program reporting
• Milestone tracking
• Cross-site operational coordination
• SAP order lifecycle management
• PO handling via Exostar
• Discrepancy resolution
• Liaison across Engineering, Logistics, Manufacturing
• Ensure ESD accuracy
• Deliver status, forecast, and performance reports
• Handle critical aircraft-on-ground situations
• Ensure compliance with required data fields and reporting standards
• Drive process improvements and standardization

Responsibilities

• Customer Management: Primary interface for customer, manage inquiries, lead communication cadence.
• Order Management: SAP order lifecycle, PO handling via Exostar, discrepancies resolution.
• Program Coordination: Liaison across Engineering, Logistics, Manufacturing; ensure ESD accuracy.
• Reporting: Deliver status, forecast, and performance reports.
• AOG/MICAP Support: Handle critical aircraft-on-ground situations.
• Milestone Tracker: Ensure compliance with required data fields and reporting standards.
• Continuous Improvement: Drive process improvements and standardization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed