Print Customer Experience Professional

Veritiv Corporation • Belleville, NJ

3d • $65,500 - $72,800 • Hybrid

About The Position

The Print Customer Experience Professional is to build customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Requirements

• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
• College Degree Preferred

Responsibilities

• Communicate with customers (by phone or in person) to understand needs and concerns
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
• Identify and resolve potential problematic customer issues and alert management
• Identify potential customers by using publicly available lists such as trade directories and internet searches
• Input and track customer information, orders and follow-up actions into the CRM database to ensure product availability and on-time delivery
• Perform basic merchandising and order placements activities such as entering customer orders, creating plant/RDC orders and completing stock replenishment orders
• Perform other related duties and responsibilities as required or assigned
• Prepare routine letters, memoranda, reports and similar documents to share with management and customers
• Provide various products, pricing, inventory availability and production schedule information to customers
• Recommend changes in process and procedures based on customer feedback

Benefits

• Healthcare benefits (including medical, dental, vision, and health savings account)
• life, AD&D, and disability insurance
• 401k
• paid time off
• tuition reimbursement
• employee assistance program
• other fringe benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree