Sr. Customer Engagement Manager 3 - 20069

Northrop Grumman•Roy, CA

3d•$151,500 - $263,200•Hybrid

About The Position

Northrop Grumman Defense Systems is seeking a Sr. Customer Engagement Manager 3. This position will be located in Roy, UT or in Vandenberg AFB, CA and will support the Sentinel (GBSD) Ground Base Strategic Deterrent program. The Sr. Customer Engagement Manager 3 will serve as a primary bridge between Northrop Grumman’s senior leadership and its Department of Defense (DoD) customers, ensuring that all government relations and customer engagement activities are meticulously planned, coordinated, and executed. Reporting to the Division Government Relations Director, this manager will work across a wide network of internal stakeholders—including the Division and Sector Executive Leadership Teams, Government & Community Relations, Legislative Affairs, Facilities, Security, Communications, and program leads—to provide seamless, high visibility support for senior level meetings, briefings, distinguished visitor tours, and Sentinel program events.

Requirements

Bachelor’s degree and 8 years of related experience; Master’s degree and 6 years of related experience or additional 4 years of related experience in lieu of a degree
Minimum 5 years experience leading projects or cross functional teams
At least 5 years of experience interfacing directly with DoD and military senior officials, with a strong record of planning and executing engagements
Active DoD Top Secret clearance w/SAP eligibility
Must be willing to travel up to 40% of the time

Nice To Haves

Excellent written and verbal skills; proven ability to prepare and present senior level material, reports, and briefings
Prior military or DoD experience, especially in the ICBM operational and test missions
Experience with distinguished visitor support & Customer Engagement
Demonstrated ability to drive inclusive organizational change

Responsibilities

Act as the central conduit for all tiers of DoD customer interaction, driving clear, timely communication and alignment of objectives across functional areas
Direct, plan, and execute customer and distinguished visitor visits, symposia, conferences, ribbon cuttings, site tours, and Sentinel demonstrations in Utah, Vandenberg Space Force Base, California, Sentinel deployment sites in Montana, North Dakota, Wyoming, Nebraska, and Colorado, and other locations as needed. This also involves delivering mission briefings and orientations to key stakeholders.
Coordinate with Site Activation Task Forces, Combined Test Force, the Sentinel System Program Office, and other cross divisional leads to de conflict activities and align schedules
Lead initiatives that streamline engagement management, budgeting, and reporting, helping to enhance the efficiency of high visibility meetings and events
Mentor cross functional project teams; oversee junior managers and coordinators
Develop inputs to and manage annual budgets for engagement activities and demonstration facilities
Perform occasional travel to Roy and Promontory, UT, and Vandenberg SFB, CA, and other key customer sites to support/lead engagements, to include the missile wings (FE Warren AFB, Minot AFB & Malmstrom AFB)