Sr. Customer Deliver Analyst

Kenvue•Summit, NJ

5d•$90,100 - $127,200•Hybrid

About The Position

The Sr. Customer Deliver Analyst drives operational excellence across order management, customer service, inventory management, logistics, and customer supply chain planning. The role uses data, automation, AI-enabled tools, and cross-functional collaboration to identify service risks, solve complex business problems, improve decision-making, and enhance the customer experience. It serves as a liaison between Kenvue and customers, helping influence inventory and supply chain plans to grow sales for both organizations. The analyst monitors service and logistics performance, develops reporting and automated alerts, translates complex data into recommendations, and supports order execution and exception management. The role also leads process and systems improvements, customer-specific supply chain planning, and projects to improve transportation, replenishment, and logistics efficiency. The position is based in Summit, New Jersey, with a hybrid work location and may require up to 10% domestic travel.

Requirements

Bachelor’s degree or higher.
At least 4 years of related work experience.
Experience within Supply Chain, Logistics, or related operations.
Strong collaboration and communication skills, including experience working on multifunctional teams.
Solid problem-solving and analytical skills.
Experience with data visualization tools such as Tableau, Qlik, or Power BI.
Proficiency with Microsoft Office, including advanced Excel.
Strong analytical and quantitative skills and proficiency with computer systems.
Strong interpersonal skills to build relationships with top customers and sales teams and work effectively on cross-functional teams.
Ability to think strategically, challenge convention, and take a leadership role within the team.

Nice To Haves

Experience growing businesses through entrepreneurial collaboration.
Experience with business applications such as SAP, BW, EDI, or other ERP systems.

Responsibilities

Provide best-in-class customer service by maintaining strong customer relationships and delivering impact to key metrics.
Identify, plan, and implement end-to-end solutions that improve service, reduce cost, or enable new capabilities.
Act as a liaison between Kenvue and customers to influence inventory and supply chain plans and support sales growth.
Use AI-enabled tools and advanced analytics to identify trends, summarize business issues, accelerate root-cause analysis, and recommend corrective actions.
Develop automated reporting, dashboards, and exception-based alerts for service, inventory, order management, and transportation performance.
Apply digital tools, including Microsoft Copilot, Power BI, SAP/BW, EDI, Celonis, and ERP systems, to simplify workflows and improve speed, accuracy, and decision quality.
Use data to recommend and implement changes to purchasing patterns and products to optimize service and logistics efficiency.
Translate complex data into clear insights, recommendations, and action plans for internal teams, customers, and leadership.
Identify opportunities to eliminate manual work through automation, process redesign, and standard work.
Monitor and report metrics such as in-stock/out-of-stock, fill rate, and on-time delivery; investigate root causes with supply chain partners and provide back-in-stock dates and corrective action plans.
Partner with Supply Chain and Sales to provide SKU-level customer recommendations that support higher inventory during promotional, seasonal, and other demand-lift periods.
Deliver business innovation through effective use of technology.
Drive process and systems improvements affecting order management, inventory management, and dashboard measures.
Participate in designing and lead customer-specific supply chain joint business planning and Retail Customer Logistics strategic tactics.
Identify and lead improvement projects to develop transportation solutions, improve on-time delivery, and drive profitable growth through logistics, replenishment, and policy optimization.
Resolve escalated discrepancies involving data integrity, shipping issues, and trade pricing or promotional management through root-cause identification and corrective actions.
Support order execution and exception management through data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
Proactively manage order fulfillment to meet customer demand by integrating with operating company, distribution, and planning/forecasting.