Senior Digital Service Deliver Analyst

Caterpillar Inc.•Irving, TX

6d•$112,710 - $169,060•Onsite

About The Position

The Senior Digital Service Deliver Analyst manages strategic technology supplier relationships, vendor governance, intake operations, contract reviews, supplier engagement tracking, and executive-level visibility across the vendor lifecycle. The role leads resolution of supplier, contract, statement of work (SOW), and project intake issues in coordination with business partners, Purchasing, Legal, and Finance. It also develops and improves VMO workflows, VIDA intake processes, review checklists, approval paths, templates, reporting methods, and escalation routines, and implements processes and tools for contract types, risk assessments, disputes, and issue resolution. The analyst assesses supplier networks and their ability to meet business objectives, recommends vendors based on capacity, and evaluates engagements, project volume, renewal timelines, spend exposure, concentration risk, aging requests, and supplier alignment with business needs. The role partners with business, supplier, purchasing, and legal teams to review SOWs, renewals, amendments, NDAs/NDSAs, and MSAs for completeness, commercial alignment, risk, scope clarity, deliverables, funding alignment, acceptance criteria, and governance requirements. The position requires onsite work five days a week and travel up to 50%.

Requirements

Relevant professional experience in sales, business development, account management, supplier management, or a related field.
Substantial equivalent experience may be considered in place of a degree.
Demonstrated negotiating and commercial acumen, including consultative, fact-based negotiation and active listening.
Project management capability, including tracking project flow, estimating cost and time, planning and monitoring projects, managing risks, and maintaining stakeholder communication.
Stakeholder management skills, including adapting communication to different stakeholders and applying empathy and cultural sensitivity.
Ability to follow established product and vendor evaluation processes, requirements, selection criteria, and standards.
Ability to understand software requirements in cooperation with architects and other IT professionals.
Contract management and administration capability, including reviewing contracts for alignment with business objectives and regulations.
Vendor management capability, including addressing supplier issues, tracking engagements and performance concerns, and working with vendors on delivery and quality.

Nice To Haves

Creates momentum and maintains strong, productive relationships with executives, technology suppliers, internal business leaders, and new stakeholders across organizational boundaries.
Ability to influence outcomes with VP-level customers and key stakeholders.
Energy, confidence, curiosity, and a strong sense of ownership.

Responsibilities

Lead resolution of supplier, contract, SOW, and project intake issues with business partners and relevant functions.
Develop and improve VMO workflows, VIDA intake processes, review checklists, approval paths, templates, reporting methods, and escalation routines.
Implement processes and tools for contract types, risk assessments, disputes, and issue resolution.
Analyze supplier networks and assess their capacity to meet business objectives; recommend vendors as appropriate.
Evaluate supplier engagements, project volume, renewal timelines, spend exposure, concentration risk, aging requests, and supplier alignment with business needs.
Partner with business, supplier, purchasing, and legal teams to review SOWs, renewals, amendments, NDAs/NDSAs, and MSAs.
Manage vendor intake and VMO project flow by tracking request status, ownership, aging items, blockers, risks, escalations, next steps, and leadership reporting needs.
Plan, estimate, staff, organize, and monitor projects; identify risks and vulnerabilities and create contingency plans.
Conduct regular and ad-hoc project reviews and maintain communication among project participants and interested parties.
Create project monitoring and control mechanisms and communicate reporting requirements.
Tailor communications and presentations to stakeholders and support an inclusive, collaborative, ethical, and compliant culture.
Assist with product and vendor selection, evaluation, prioritization, and requirements assessment in coordination with architects and other IT professionals.
Build productive relationships with executives, technology suppliers, internal business leaders, and stakeholders across organizational boundaries; influence outcomes with VP-level customers and key stakeholders.
Engage suppliers to understand their capabilities, solutions, and ability to address business needs.
Administer locally relevant departmental contracts and implement contract-management protocols and procedures.
Review contracts for compliance with business objectives and regulations, explain information required before signing, and maintain relevant vendor, customer, or contract files.
Resolve routine supplier issues and escalate non-routine issues.
Maintain visibility into active supplier engagements, open issues, renewal needs, performance concerns, escalations, and portfolio-level reporting.
Work with vendors to ensure purchases meet delivery dates and quality specifications; research alternatives and participate in supplier selection.
Act as a routine contact point between the organization and vendors and follow supplier-management procedures.