Sr Cust Exp Manager
About The Position
US Digital Designs by Honeywell offers Fire Station Alerting. The business sells directly to Fire Departments and Dispatch centers and then executes the projects. This position leads the project managers and field professionals to deliver for customers. This role ensures customer satisfaction, financial performance, and risk managed projects. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Lead and manage the team responsible for the delivery of Fire Station Alerting systems to various customer locations.
- Promote and lead a safety culture reducing risk.
- Develop and maintain project plans, schedules, and budgets to ensure timely and within-budget project completion.
- Identify and manage project risks, issues, and dependencies, and implement effective mitigation strategies.
- Conduct regular meetings with customers to ensure customer satisfaction during projects to address concerns and gather feedback.
- Ensure clear and effective communication with customers to manage expectations and build strong relationships.
- Provide training and support to team to develop a strong team.
- Monitor and manage the financial performance of the projects team, including budget tracking, cost control, and forecasting.
- Identify opportunities for cost savings and process improvements to enhance project profitability.
- Collaborate with cross-functional teams, including engineering, sales, and customer support, to ensure seamless project delivery.
- Foster a positive and collaborative working environment to promote team success.
Responsibilities
- Lead and manage the team responsible for the delivery of Fire Station Alerting systems to various customer locations.
- Promote and lead a safety culture reducing risk.
- Develop and maintain project plans, schedules, and budgets to ensure timely and within-budget project completion.
- Identify and manage project risks, issues, and dependencies, and implement effective mitigation strategies.
- Conduct regular meetings with customers to ensure customer satisfaction during projects to address concerns and gather feedback.
- Ensure clear and effective communication with customers to manage expectations and build strong relationships.
- Provide training and support to team to develop a strong team.
- Monitor and manage the financial performance of the projects team, including budget tracking, cost control, and forecasting.
- Identify opportunities for cost savings and process improvements to enhance project profitability.
- Collaborate with cross-functional teams, including engineering, sales, and customer support, to ensure seamless project delivery.
- Foster a positive and collaborative working environment to promote team success.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
