Sr Cust Serv Rep

Genuine Parts Company•Cedar Rapids, IA

About The Position

Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a workplace built on teamwork, comprised of team players who take pride in a job well done while consistently achieving results that exceed our customer’s expectations.

Requirements

Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination.
Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Excellent computer skills.
Excellent negotiation skills.
Strong product knowledge.
Reliability, organization, and attention to detail required.

Responsibilities

Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries.
Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Collaborate with stocking inventory management to meet customer requirements.
Responsible for sourcing and purchasing products in branch inventory, distribution center inventory or supplier inventory.
Expedites backorders and purchase orders to meet customer needs.
Work directly with the customer to determine the most cost-effective shipping method for orders.
May handle customer and supplier returns.
May have dedicated account responsibility.
Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
May be responsible for quality and/or safety in the branch.
Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
Performs other duties as assigned.