Sr. CRM Account Executive

ServiceNow•New York, NY

3d•$139,400 - $230,000•Hybrid

About The Position

The Sr. CRM Account Executive will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

Responsibilities

Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
Champion diversity and belonging to contribute to an open and inclusive environment.