Sr Crew Analysis Consultant

Southwest Airlines • Dallas, TX

3d • $132,200 - $146,900 • Onsite

About The Position

The Senior Crew Analysis Consultant supports Crew Planning and Air Operations by leading research and analysis that informs Pilot and Flight Attendant staffing, contract planning, and labor strategy. They’ll develop analytical solutions, reporting, and data processes that support the administration of current Crew Collective Bargaining Agreements and provide insights for future negotiations. They’ll partner closely with Crew Planning, Air Operations, Labor Relations, and other Stakeholders to evaluate contractual impacts, solve complex business challenges, and support negotiation efforts as needed. The Senior Crew Analysis Consultant leverages strong analytical, technical, and communication skills to translate complex data into actionable insights and present recommendations to Senior Leadership that support fair, business‑focused solutions.

Requirements

• Expert knowledge of the Air Operations organization, philosophies, and procedures
• Skilled in seeking opportunities for improvement when problems arise
• Ability to make decisions in an ambiguous environment
• Ability to train and lead junior Team members on data, tools, techniques, business knowledge and solving complex problems
• Ability to work under pressure, deadlines and juggle multiple tasks working as a Team player with little supervision
• Ability to interpret data, draw implications and adjust the analysis approach as required
• Ability to clearly communicate complex principles, work rules and processes to all audiences verbally and in writing
• Ability to develop and deliver presentations to large audiences including Senior Leadership and Union Leaders
• Ability to comprehend and manage optimization software, interpret results, and create iterative processes for improvement
• Ability to develop and maintain strong relationships with Customers, peers and Leaders while taking ownership of individual and Team deliverables
• High School Diploma or GED
• Expert level experience, expansive and far reaching knowledge in: Data collection, applied statistics, business analysis, and presentation
• Expert level experience, expansive and far reaching knowledge in: Scheduling, planning, or operational analysis
• Expert level experience, expansive and far reaching knowledge in: SQL (Oracle, Teradata, PostgreSQL)
• Expert level experience, expansive and far reaching knowledge in: Python, R, or other related data analysis resources
• Expert level experience, expansive and far reaching knowledge in: Presenting to Senior Leadership
• Expert level experience, expansive and far reaching knowledge in: Tableau or other data visualization software
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work rotating shifts, holidays, and overtime
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Nice To Haves

• Experience in Alteryx
• Crew knowledge

Responsibilities

• Lead and execute the research and analysis of trends, the development of new processes, tools and reports to support greater efficiency for Crew Planning and Scheduling
• Mentor Team members and help develop junior Team members within and outside the Team
• Leverage their own and the Team’s technology skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests
• Transform raw data into easily understood, presentable, and actionable findings, sharing them with Senior Leaders, Employees, and Unions
• Lead the development, improvement and maintenance of predictive models and forecasting tools
• Facilitate and teach technical guidance on principles and topics to Crew Planning, Scheduling, Labor Relations, Finance and other departments across the company
• Lead the analysis of proposed work rule changes and support Labor Relations, Finance and the People Department with crew related data
• Partner with Technology and other business areas to develop, improve, maintain and correct deficiencies on software and data sources
• Drive operational and cost improvements for staffing, crew pairings, daily open time assignment, and irregular operations management by conducting analysis using optimization
• Utilize appropriate data management procedures including privacy standard, ensuring the Team follows the procedures and standards accordingly
• Interface with and support Leaders in Crew Planning, Scheduling, Training, and other departmental Employees on a daily basis
• May perform other job duties as directed by Employee’s Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED