Sr Credit & Collections Specialist

Revelyst•Irvine, CA

1d•Hybrid

About The Position

Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors. The Senior Credit & Collections Specialist will be a key member of the Credit department, supporting all Revelyst brands. In addition to serving as the primary credit contact for the assigned customer base, this role requires an understanding of accounting principles as well as corporate finance and general business operational processes. The Senior Credit & Collections Specialist will have a sharp focus on researching, understanding, explaining, and resolving issues to drive cash collections and resolve deductions taken from payments. The Senior Credit & Collections Specialist will also review customer credit limits, terms, and payment history and make recommendations to mitigate credit risk. This position reports to the Director, Credit and Collections and is based out of our Irvine office.

Requirements

6+ years of experience in commercial credit and collections, with a strong track record of successfully managing collections, deductions, and resolving disputes with complex consumer and sporting goods retailers.
Proven understanding of credit risk assessment, collections strategies, customer account reconciliations, and retailer contracts.
Experience with ERP systems such as SAP, Oracle or Netsuite.
Experience utilizing large retailers’ portals preferred.
Ability to work in a complex organization having multiple business units, brands and ERP systems.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams, etc.).
Clear and concise verbal and written communication skills; expert negotiation and problem-solving skills.
Ability to work independently while supporting team goals in a fast-paced, high-volume, goal-oriented environment; properly prioritizing job responsibilities and issues to meet deadlines and expectations.
Proactive and detail-oriented approach emphasizing accuracy in managing tasks and exercising judgement.
Agility to be able to swiftly and successfully transition to shifting priorities in a dynamic environment.
Willingness to provide feedback for continual process improvement and setting best practices.
Customer service-oriented mindset and behaviors to build positive professional relationships with internal and external partners and appropriately represent the Credit Department.
Confidence, professionalism, and dedication to achieving high expectations.
An associate or bachelor’s degree in Finance, Accounting, or Business Administration; certification from a commercial credit professional group; or equivalent experience.

Nice To Haves

Experience utilizing large retailers’ portals preferred.

Responsibilities

Manage a portfolio of high-value or complex customer accounts, understanding their contractual details, ensuring timely collections, researching and performing account open item reconciliations, maintaining strong customer relationships, and mitigating company risk.
Analyze, investigate, and resolve customer disputes and deductions from payments within SOP guidelines for all customers in the portfolio.
Negotiate payment plans with customers or escalate collection issues to management.
Address customer disputes and payment issues by partnering with cross-functional teams such as Sales, Customer Service, and Distribution balancing risk mitigation with customer retention.
Support the development and implementation of credit, collections, and chargeback policies and procedures maintaining best practices and efficiencies.
Mentor and assist junior team members by sharing best practices and using prior experiences to provide guidance on complex or difficult cases.
Contribute ideas to process improvement initiatives and system enhancements to increase efficiency and reduce risk.
Prepare and present reports on collection performance, held orders, account status, and risk exposure to management.
Other duties as assigned.