Sr. Corporate Executive Support Analyst

Strayer Education, Inc.•Herndon, VA

3d•$95,100 - $142,600•Onsite

About The Position

This role is responsible for delivering white-glove, high-availability technical support to SEI executives, including C-suite leaders, Board members, and senior leadership, operating with minimal supervision and exceptional communication skills. The position provides voice, written, in-person, and remote support for production systems—troubleshooting and resolving complex technical issues while maintaining accurate case tracking. A strong emphasis is placed on customer service excellence, executive presence, and strict confidentiality. The role ensures seamless, zero-friction technology experiences during critical meetings, presentations, travel, and off-site events, while also contributing to team success through communication, training, documentation, and continuous feedback.

Requirements

Expertise in hardware support, replacement, and lifecycle management for laptops, desktops, peripherals, and mobile devices.
Strong knowledge of networking and connectivity: VPN, SSO/MFA, Microsoft/JAMF management, and SEI network environments.
Proficiency with case management tools such as Salesforce.
Advanced skills with Microsoft Office (Word, Excel, PowerPoint, SharePoint, OneDrive) and Adobe Acrobat.
Strong troubleshooting skills across Windows, macOS, iOS, and Android platforms.
Ability to quickly learn new technologies and resolve complex issues both in-person and remotely.
Strong organizational skills with the ability to prioritize tasks and adapt to rapidly changing needs.
Ability to communicate technical solutions clearly to both technical and non-technical audiences.
Demonstrated executive presence, professionalism, and high-level discretion.
Commitment to immediate acknowledgment, rapid resolution, and timely escalation for executive issues.
Four or more years of experience providing technical support for c-suite roles.
Five or more years of IT support experience
Two or more years of hardware support and lifecycle management experience with remote tools for troubleshooting and support
At least one year of experience with AV and presentation technologies: Teams, Zoom, Logitech conference systems, and hybrid meeting environments.
At least one year of experience with asset management tools such as Intune, JAMF, Active Directory, and Absolute.
At least one year of experience with pre-planning, testing, and supporting meetings and events.
Two-year degree or equivalent work experience.
JAMF certification is required prior to or within 6mo
Dell Tech Direct certification is required prior to or within 6mo
Must be able to work more than 40 hours per week when business needs warrant.

Nice To Haves

Experience working with SEI IT Support preferred
Executive support and on-call experience preferred
Experience in fast-paced or regulated environments preferred
Experience supporting travel and events preferred
CompTIA A+ certification is highly preferred.
Microsoft 365 Certified: Endpoint Administrator Associate a plus.
Apple Device Support certification a plus.

Responsibilities

Deliver white-glove, high-availability technical support to SEI executives, including C-suite and Board members, both on-site and remotely.
Resolve complex hardware, software, and connectivity issues across Windows, macOS, and mobile platforms with urgency and precision.
Provide zero-friction technology experiences during critical meetings, presentations, travel, and off-site events.
Perform proactive pre-meeting checks, AV setup, and live event support for Teams, Zoom, and conference room systems.
Support executive travel by ensuring devices, connectivity, and access requirements are fully prepared ahead of trips.
Maintain and support SEI-issued hardware, personal devices, and remote/home office environments.
Coordinate escalations with internal teams and communicate progress clearly and professionally.
Maintain strict confidentiality, discretion, and trust, handling sensitive information with the highest level of professionalism.
Create and maintain documentation, knowledge base articles, and user tutorials.
Assist team members by answering questions, providing direction, and delivering training as needed.
Participate in team communication, collaboration, and continuous improvement initiatives.
Complete assigned special projects within agreed timelines and deliverables.
Stay current on emerging technologies, system updates, and evolving executive technology needs.