Sr Coordinator, Platinum Access - LA28 Olympic & Paralympic Games

TKO•Los Angeles, CA

About The Position

The Senior Coordinator, Platinum Access is part of On Location’s Platinum Access and Enterprise Partnership teams and supports custom program business development for the Olympic and Paralympic Games. The role helps curate, sell, and manage programs for corporate buyers, high-net-worth individuals, sponsors, national federations, licensees, suppliers, donors, National Olympic Committee stakeholders, International Federations, rightsholder affiliates, and host cities or organizing committees. The coordinator supports business development by improving technology processes and sales enablement tools for CRM, pipeline management, and on-site delivery. Responsibilities include maintaining client and inventory records, assisting with client solutions and proposals, supporting budgets and contracting, and coordinating across Technology, Data, Direct Sales, Marketing, Games Services, and other workstreams. The role may also support Global Operations in delivering contractual program elements and take an on-site role in individual programs. The position requires adaptability to travel and work schedules, including extended hours, nights, weekends, and holidays during events. Travel may include international assignments and periods working remotely from host-city offices. Expected travel is approximately 15–20% annually, with one to two months of continuous travel during rightsholder events.

Requirements

Bachelor’s degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience.
At least 2 years of experience in a management position, preferably in a B2B role or in the travel and hospitality industry.
Proficiency in Salesforce, Apple Keynote, Microsoft Office—particularly Excel, Outlook, and PowerPoint—and Adobe—particularly InDesign and Photoshop.
Ability to perform the listed essential duties at a high level.
Fluency in written and spoken English.
Ability to travel and work in an international environment, including extended travel and event-related work schedules.
Ability to work accurately in a fast-paced, deadline-driven environment and manage multiple tasks and priorities.
Strong interpersonal, communication, organizational, time-management, and supervisory capabilities.

Nice To Haves

A proven record of building and maintaining client relationships and managing complex corporate accounts.
Experience with B2B clients, corporate groups, high-touch guest services, experience execution, or event operations.
A hands-on approach to executing customized and curated solutions for B2B or corporate clients.
Understanding of the entertainment landscape, including sports, fashion, culinary, and other cultural sectors.
Exceptional oral, written, and presentation skills, with a collaborative communication style and ability to communicate at all levels.
Creative, innovative, and strategic thinking, combined with logistical expertise.
Ability to use resources efficiently, organize information usefully, and handle multiple tasks simultaneously.
Ability to set priorities, focus on critical tasks, and maintain productive workflow under pressure.
Commitment to self-development and finding better ways to achieve personal and professional goals.
Attentive listening, flexibility, and adaptability to determine what drives results.
Experience with international, Olympic, World Cup, or other major sporting events, and/or the travel and hospitality industry.
Fluency in languages in addition to English.

Responsibilities

Provide general support to the Platinum Access, Stakeholder/Enterprise Partnerships, and Global Operations teams as needed.
Establish and implement technology-based initiatives to improve efficiency and streamline operations.
Lead onboarding and training for team members as employees, processes, and technologies change.
Manage Platinum Access team expenses.
Build and maintain working relationships across functional areas and assist with related projects.
Maintain knowledge of commercial and stakeholder/affiliate product offerings and inventory, the Platinum Access Collection, Olympic and Paralympic venue locations and schedules, and relevant cultural experiences and local interests.
Author and distribute event-related communications to applicable staff.
Maintain an understanding of On Location’s and its clients’ wider business objectives.
Manage supporting tools for pipeline management, CRM, and point-of-sale systems.
Identify clients’ hospitality requirements, cultivate relationships, advocate for client needs, and develop revenue opportunities and suitable product and program solutions.
Build and manage event budgets during ideation and curation, with management and functional-area oversight.
Author, edit, design, or produce proposal materials.
Support contracting, including negotiations, escalations, approvals, and signatures, while seeking mutually beneficial solutions and competitive rates for guest experiences.
Support development and delivery of RFIs, RFPs, and other responses to client briefings when required.
Improve CRM and pipeline-management processes using technology and systems.
Maintain client records in Salesforce and Airtable, inventory records in systems such as Optimo, TPS, and Secutix, and support revenue reporting with the data team using Omni.
Support research, organization, writing, editing, design, and production of account-management materials, including executive summaries and case studies.
Take on-site program delivery responsibilities when requested by Global Operations.
Assist with developing, documenting, and implementing procedures, systems, and operational efficiencies.
Participate in team and leadership meetings and provide feedback on process development and improvement.
Participate regularly in post-event reviews and process-improvement meetings.
Complete monthly expense and event-budget reconciliations as needed.
Promote continuous quality improvement and maintain a customer-first perspective across the event experience.
Model company values, encourage creativity and innovation, and collaborate and communicate across teams and workstreams.
Travel for work, potentially internationally and for extended periods, and accommodate nights, weekends, holidays, and extended work hours as event needs require.