Sr. Coordinator, CES Operations

Consumer Technology Association•Arlington, VA

2d•Onsite

About The Position

Manage key projects and support operations and content for CES. This role involves supporting the Director, CES Operations with registration website development, testing timelines, and overall function of registration. The coordinator will serve as an escalation point of contact for CES exhibitors, attendees, media, and CTA staff regarding customer service issues. Additionally, they will lead promotional discount code management, coordinate training materials and sessions, maintain content within the customer service system, and assist with the department budget process. The role also includes supporting show security planning, coordinating show operations content with the Marketing team, managing weekly department meetings, and leading team events. During the off-season, the coordinator will manage all CES registration inboxes. Other duties may be required as business needs dictate.

Requirements

2-3 years equivalent work experience or project management experience.
Excellent written and oral communication skills.
Strong customer service skills.
Must be organized, detail-oriented and able to multi-task in a fast-pace environment.
Must be able to make quick decisions on the spot when needed and have an innate sense of leadership and confidence in one’s judgment and decision-making.

Nice To Haves

Team player.
Strong Microsoft Excel and PowerPoint skills preferred.
Bachelor’s degree in business, marketing, communications, or other liberal arts field preferred or commensurate experience in event planning.
Courses/studies and/or training related to the trade show industry preferred.

Responsibilities

Support the Director, CES Operations with registration website development, testing timelines and overall function of registration.
Serve as an escalation point of contact for CES exhibitors, attendees, media and CTA staff in relation to customer service issues.
Lead all promotional discount code collection, tracking and reporting.
Work with CTA staff, registration vendor and leadership for review, approval and implementation on discounts.
Coordinate training materials and lead training sessions for CTA staff and contractors.
Gather and coordinate CES related content for training materials and work with staffing agency to create training schedules, presentations, and other materials.
Maintain CES Operations content within the designated customer service system.
Assist with department budget process including gathering data for initial development, tracking expenses, processing invoices and final reconciliation.
Support CES Operations with show security planning and schedules including I&D and badge pickup schedule and coordination.
Coordinate show operations content and act as primary liaison with the Marketing team to manage CES Operations Newsletters.
Manage weekly department meetings, including scheduling, meeting notes, action item documentation, and follow-up with team members.
Leads planning and coordination of team events, off-site outings and internal engagement activities.
Manage all CES registration inboxes during the off season.
Perform other duties as required by business needs.