Sr. Contract Specialist

Quest Diagnostics•Secaucus, NJ

1d•Onsite

About The Position

The Sr. Contract Specialist coordinates contract preparation activities for the Contract Administration Centers of Excellence, from opportunity identification through contract execution and reporting. The role uses Salesforce.com, Apttus, DocuSign, and related applications to support contracting activities and drives system and process compliance, controls, and standardization for high-volume and high-risk customers, including health plans, physician associations, nationwide accounts, health systems, accountable care organizations, and other laboratories. The position manages system-development activities for applications supporting the contracting process and works cross-functionally with Legal, Finance, Commercial Technology, Clinical Franchises, and regional commercial representatives to develop, implement, and promote contract-administration compliance and standardization. The role is based in Secaucus, New Jersey, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM.

Requirements

At least 7 years of experience in the laboratory industry and a comprehensive understanding of functional departments in a laboratory-based organization, including Sales, Legal, Compliance, Billing, Lab Operations, and Marketing.
At least 4 years of experience managing a contracting process or function.
At least 5 years of experience with CRM and Contract Lifecycle Management software or applications, particularly Salesforce.com and Apttus cloud-based software.
Knowledge of the laboratory industry, particularly ancillary provider contracting.
Strong written and verbal communication skills.
Planning and organizational skills.
Ability to perform in a fast-paced environment.
Ability to sit or stand for long periods.
High school diploma or equivalent required.
Relevant competencies include business acumen, approachability, customer focus, self-development, organizational savvy, learning on the fly, problem solving, dealing with ambiguity, and drive for results.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Develop and implement strategy and criteria for Apttus and DocuSign implementation in corporate and regional applications.
Manage contract-administration activities in Apttus Contract Lifecycle Management, DocuSign eSignature, and other partnered applications.
Manage and complete Payer Insurance Provider Lists identifying participating and non-participating payers for the company website.
Complete payer regulatory documents, including attestations and credentialing applications, coordinating with Legal, Compliance, and Corporate Security.
Train internal customers and business partners on established contracting processes and procedures.
Develop and maintain key performance indicator reporting to monitor contract performance.
Create and distribute reporting on laboratory performance, footprint, and access using consolidated laboratory scorecards, a facilities database, and GeoAccess and Map Point geo-mapping software.
Participate in scheduled audits and provide deliverables supporting contract-system and process compliance with company standards.
Create and update standard operating procedures and playbooks to align processes with Centers of Excellence business objectives.
Work cross-functionally with Commercial Leadership, Legal, the Health Plans Sales team, franchises, regions, esoteric laboratories, and other internal resources to advance Contract Administration Centers of Excellence.
Perform other duties as assigned.

Benefits

Day-one medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program, Blueprint for Wellness.
healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.