Sr. Content Management & Technical Writing Associate

Wolters Kluwer•White Plains, NY

1d•$40,800 - $68,950•Onsite

About The Position

The Senior Content Management & Technical Writing Associate conducts advanced business license research to develop and further our internal licensing database in support of both our internal and external clients. In conjunction with our technology and product teams, the Senior Content Management & Technical Writing Associate also supports all technology-related initiatives geared towards the advancement of our industry knowledge and the products and services that rely on it.

Requirements

Ability to multi-task and prioritize competing deadlines
Ability to work with large data sets
Proven record of delivering high-quality, time-sensitive results
Comfort functioning in an always evolving regulatory environment
Excellent organizational and communication (both verbal and written) skills
Excellent attention to detail and high degree of accuracy and consistency
Bachelor’s degree or equivalent
3+ years of experience or equivalent, preferably in the licensing field

Responsibilities

Advances our internal proprietary database of business licensing information, collectively referred to as “the BL Brain”, by proactively researching and identifying relevant changes to client represented and emerging industries
Furthers development projects within the BL Brain based on priorities set by the Team Lead and Manager
Prioritizes requests generated by internal team members via our task-based system, while providing proactive updates to team members regarding each request
Communicates directly with government agencies to assist with business license research questions
Concisely conveys findings to team members via oral and written correspondence
Collaborates with IT and Product teams to advance technology initiatives related to the BL Brain and its practical applications, including AI-enabled functionality
Coordinates with internal business licensing teams to capture data identified during order fulfillment and provides support to all related data recapture initiatives.
Assists with the production of regular content generation and thought leadership articles for our website, podcasts, webinars, and social media pages
Monitors industry changes that are prime for dissemination to both our internal and external clients
Trains colleagues on industry specific information, BL Brain utilization, and data retention best practices
Oversees the preparation and distribution of our Regulatory Tracker products and other subscription-based products
Partners with our Sales Team to provide subject matter expertise support on sales calls, RFPs, and project quotations
Adapts team processes to improve efficiency and scalability and cross-support other business licensing teams in times of volume shifts