Sr. Content & Enablement Manager

Eltropy Inc.

9d • $110,000 - $160,000 • Remote

About The Position

We are seeking a Senior Content and Enablement Manager to build and scale our enablement function from the ground up. You will own the strategy, development, and delivery of all training and enablement programs for our Customer Success Teams as well as our customers. You will create content across onboarding, ongoing product education, and certification programs for both audiences. This is a high-impact role with the opportunity to grow into leadership as the function scales.

Requirements

• Proven experience building enablement programs from the ground up, or successfully scaling existing programs at a growing company.
• Hands-on expertise developing reusable, scalable training content for both internal and external audiences (video, documentation, interactive modules).
• Demonstrated experience using AI tools to create and enhance training content efficiently.
• Strong facilitation and communication skills; ability to translate complex technical concepts for diverse audiences.
• Project management capability; comfort wearing multiple hats in a lean environment.
• Passion for building knowledge systems that empower teams and customers to succeed.

Nice To Haves

• Leadership experience or track record managing small teams.
• Background in financial services, SaaS, or B2B software training.
• Experience designing and running knowledge checks and certification programs.
• Familiarity with credit union or community banking operations.

Responsibilities

• Build comprehensive, reusable training materials for internal teams and customers across product features, solutions, and best practices. Leverage AI tools to scale content creation efficiently and maintain quality across a growing library.
• Own strategy and execution within our existing learning management platform. Ensure internal teams and customers have clear pathways to consume training, track completion, and validate knowledge through assessments and knowledge checks.
• Integrate into the product release lifecycle to identify new features, changes, and enhancements ahead of launch. Develop training content in parallel with product development and coordinate with Customer Success teams to ensure feature announcements, training materials, and customer education are aligned and ready at launch.
• Design enablement programs tailored to different audiences (CSMs, Implementation Engineers, Sales, internal stakeholders, and customers). Facilitate live training sessions and coordinate with subject matter experts to ensure expert-led instruction where appropriate.
• Maintain and update existing training materials as products and solutions evolve. Gather feedback from internal teams and customers, and iterate on program effectiveness.
• Partner with Product, Implementation, and Customer Success leadership to align enablement with business priorities and ensure training reflects real customer and team needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed